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How to Fix OneNote Desktop App Not Syncing on Windows 11
Question details
The user is unable to sync notebooks using the newer OneNote desktop application on Windows 11 devices.
- Product
- Microsoft OneNote
- Device & OS
- Windows 11
- Scenario
- Attempting to sync existing notebooks from the cloud to the OneNote desktop app on a Windows 11 PC.
- Observed behavior
- Notebooks do not sync in the newer OneNote desktop app on Windows 11, despite data being current in OneDrive. Additionally, the fallback OneNote for Windows 10 app cannot be installed due to an unavailable 'Get' button in the Microsoft Store.
Verify that your notebooks are fully synced and accessible via OneNote on the web or OneDrive before attempting to reinstall or reset the application.
Install OneNote for Windows 10 via the Microsoft Store
Use a direct link to install the older, often more stable OneNote for Windows 10 app when the newer desktop version fails to sync.
Many users find that while the newer unified desktop app struggles with synchronization on Windows 11, the older OneNote for Windows 10 app continues to function perfectly.
Open your web browser and navigate to the official Microsoft Store link for OneNote for Windows 10: https://apps.microsoft.com/store/detail/onenote/9WZDNCRFHVJL.
Click on the 'View in Microsoft Store' button on the webpage to automatically open the application page directly in your local Windows 11 Store app.
Click the 'Get' or 'Install' button to download the app to your device, then log in with your Microsoft account to trigger the notebook sync.
Reset OneDrive Link and Reinstall OneNote
Clear potential sync glitches by unlinking your OneDrive account and reinstalling the OneNote desktop application.
Contact Microsoft Support for Product-Level Issues
If all local troubleshooting fails and the Store button remains unavailable, the issue requires Microsoft's technical intervention.
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Frequently Asked Questions
Why is the 'Get' button disabled for OneNote for Windows 10 in the Microsoft Store?
Microsoft has been phasing out OneNote for Windows 10 in favor of the newer unified OneNote desktop app. This transition can sometimes cause the download button to be grayed out or restricted on newer Windows 11 installations.
Can I still access my OneNote notebooks if the Windows 11 desktop app won't sync?
Yes. As long as your data is synced to the cloud, you can access all your up-to-date notebooks by logging into OneNote for the Web or by opening them directly from your OneDrive folder via a web browser.
Does unlinking my OneDrive account delete my OneNote data?
No, unlinking your PC from OneDrive only stops the local sync process on that specific device. Your OneNote notebooks and files remain perfectly safe and fully intact in your cloud storage.
