How to Fix Power Apps Showing Old Owner Name After Name Change
Question details
The user needs to know how to force Power Apps to display their newly updated Microsoft 365 display name instead of the old one.
- Product
- Microsoft Power Apps
- Device & OS
- not provided
- Scenario
- The user's display name was recently changed in Microsoft 365, but the Power Apps environment and app lists still show the old name.
- Observed behavior
- Power Apps continues to display the previous user name due to cached ownership metadata, environment data, or delayed directory synchronization.
Verify with your IT administrator that your new display name has been fully and correctly updated in the Microsoft 365 admin center before troubleshooting further.
Clear Browser Cache and Allow Directory Synchronization
The most common fix is allowing sufficient time for Microsoft's backend to sync the name change and clearing your local browser cache to fetch the latest data.
Microsoft 365 services rely on Microsoft Entra ID (formerly Azure AD) for user profiles. When a name is changed, it can take up to 24 hours for the new metadata to propagate to all interconnected services like Power Apps.
Allow up to 24 hours after the name change in the Microsoft 365 admin center for the synchronization process to complete across the tenant.
Click on your profile picture or initials in the top right corner of the Power Apps portal and select 'Sign out'.
Open your web browser settings, navigate to privacy or history settings, and clear your cached images, files, and cookies.
Restart your browser, navigate back to Power Apps, and sign in again to verify if the updated owner name is now displayed.
Verify Profile in Power Platform Admin Center
Check if the name has successfully synchronized to the specific Power Platform environment.
Contact Microsoft Support
If the old name remains stuck in the app list after 48 hours and clearing caches does not help, backend support is required.
Boost Your Productivity with WPS Office
While WPS Office does not build enterprise apps like Power Apps, it is a fantastic solution if you are looking for a reliable, lightweight alternative to Microsoft Office. It helps you manage documents, spreadsheets, and presentations efficiently without subscription fees.
- 1. Download the installer: Visit the official WPS Office website and download the free version for your operating system.
- 2. Install the software: Run the setup file and follow the straightforward on-screen instructions to complete the installation.
- 3. Start creating: Open WPS Office and immediately start editing your documents with full Microsoft format compatibility.
Frequently Asked Questions
How long does a name change take to sync in Power Apps?
It typically takes up to 24 hours for a display name update in Microsoft Entra ID to fully propagate to Power Apps and other Microsoft 365 services.
Why is my old name still showing after waiting a day?
If 24 hours have passed, the old name is likely saved in your local browser cache. Clearing your cookies and cache, then logging back in, will usually force the system to fetch the new name.
Can I manually change the owner name directly inside Power Apps?
No, user display names cannot be manually edited within the Power Apps interface. The name is automatically inherited from your organization's Microsoft 365 directory profile.
