How to Fix the Authorize Computer Problem in Adobe Digital Editions
Question details
The user is experiencing issues when trying to use the Authorize Computer option in Adobe Digital Editions.
- Product
- Adobe Digital Editions
- Device & OS
- not provided
- Scenario
- Attempting to authorize a computer using an Adobe ID to read DRM-protected eBooks or PDFs.
- Observed behavior
- The authorization process fails, the Authorize Computer option is inaccessible, or an error message is displayed when attempting to log in.
Ensure you have an active internet connection and that your Adobe ID email and password are correct before attempting to authorize or deauthorize your computer.
Deauthorize and Reauthorize the Computer
Clearing the existing authorization data and signing in again is often the most effective way to resolve Adobe ID access and authorization issues.
Sometimes, corrupted authorization data prevents Adobe Digital Editions from connecting properly with your Adobe ID. Erasing this hidden data forces the software to create a fresh connection.
Launch the Adobe Digital Editions application on your computer.
Press 'Ctrl + Shift + D' on Windows, or 'Cmd + Shift + D' on a Mac, to bring up the hidden Deauthorize Computer screen.
Click 'Erase Authorization' or confirm the prompt to remove the current Adobe ID data, then click 'OK'.
Navigate to the 'Help' menu at the top, select 'Authorize Computer', enter your Adobe ID and password, and click 'Authorize'.
Run Adobe Digital Editions as Administrator
Insufficient system permissions can prevent Adobe Digital Editions from saving your authorization credentials to the computer's registry.
Seek Help in the Adobe Support Community
If standard troubleshooting fails, posting your specific error code in the Adobe forum can help experts diagnose complex system or account issues.
Looking for a Versatile PDF and Document Reader? Try WPS Office
While Adobe Digital Editions handles specific DRM-protected eBooks, you may just need a fast, reliable way to read, edit, and manage standard PDFs and Office documents. WPS Office provides a lightweight, free alternative with seamless document viewing and excellent format compatibility.
- 1. Download and Install: Visit the official WPS Office website and download the free version for your operating system.
- 2. Open Your Documents: Launch WPS Office and click 'Open' to easily browse and load your PDF, Word, Excel, or PowerPoint files.
- 3. Enjoy Seamless Reading: Use the integrated PDF reader to view, highlight, and manage your standard PDF documents instantly.
Frequently Asked Questions
Why is the Authorize Computer option grayed out in Adobe Digital Editions?
This usually happens if the computer is already authorized, or if the software was installed without the necessary administrative privileges. Try using the Ctrl + Shift + D (Windows) or Cmd + Shift + D (Mac) shortcut to force the deauthorization screen to appear.
What does the 'E_AUTH_NOT_READY' error mean?
This error indicates a problem with the localized authorization data on your computer. Deauthorizing and immediately reauthorizing the computer often resolves this specific issue.
Can I read DRM-protected eBooks without an Adobe ID?
Yes, Adobe Digital Editions allows you to authorize the computer without an ID by checking a specific box. However, doing so means you won't be able to sync, transfer, or open those DRM-protected eBooks on any other devices.
How do I recover a forgotten Adobe ID password?
You can reset your Adobe ID password by visiting the Adobe account login page on your web browser and clicking 'Forgot password?'. Follow the email instructions to create a new password, then use it in Adobe Digital Editions.
