How to Fix Adobe Authorization ID and Password Not Recognized on Android
Question details
The user is unable to authorize their Android reading app using their Adobe ID, receiving an error that the ID and password are not recognized even after a password reset.
- Product
- Adobe Reader / Digital Editions
- Device & OS
- Android
- Scenario
- Authorizing a third-party reading app (like ABro) on an Android device to download and read DRM-protected e-books.
- Observed behavior
- The application displays an error message stating it does not recognize the Adobe ID and password, blocking access to the books.
Ensure your Android device has a stable internet connection and verify that you are using the exact email address associated with your original e-book purchases.
Reset Credentials and Clear App Cache
Reset your Adobe password on a computer and clear the Android app's cache to force a fresh authentication session.
Often, Android reading apps hold onto outdated login tokens. Clearing the cache ensures the app fetches the most recent credentials from Adobe's servers.
Go to the official Adobe website or open Adobe Digital Editions on your PC, navigate to the sign-in page, and reset your Adobe ID password.
On your Android device, go to Settings > Apps. Find your specific reading app (e.g., ABro or Adobe Reader), tap on 'Storage', and select 'Clear Cache'.
Open the reading app, sign out if it still shows you as partially logged in, and sign back in using your newly updated Adobe ID password.
Deauthorize and Reauthorize the Android Device
If standard login fails, the device's previous authorization token may be corrupted. Manually deauthorizing and reauthorizing the device fixes this.
Update the Reading App and Adobe Reader
Outdated applications can experience authentication glitches when communicating with Adobe's DRM servers.
Read and Manage PDFs Seamlessly with WPS Office
While WPS Office cannot bypass Adobe DRM restrictions for protected e-books, it is a highly recommended free alternative for reading, editing, and managing standard PDF files and Office documents on your Android device without complicated authorization steps.
- 1. Download the app: Get WPS Office for free from the Google Play Store.
- 2. Open your documents: Launch the app and navigate to the 'PDF' tab to view all your local files.
- 3. Read without limits: Tap on any standard PDF or Office document to start reading and editing immediately.
Frequently Asked Questions
Why does my Android app say my Adobe ID is not recognized after a password change?
This commonly happens because your Android app retains old, cached login data. Clearing the app's cache or completely signing out and deauthorizing the device forces the app to verify your new password with Adobe's servers.
How can I check which Adobe ID I used to buy my e-books?
You can log into Adobe Digital Editions on a PC or check your email inbox for past purchase receipts. The email address where you received the receipt is typically the Adobe ID linked to those specific books.
Will deauthorizing my Android device delete my downloaded books?
No, deauthorizing simply removes your device's permission to open DRM-protected files. The files themselves remain on your device, and you will regain access to them as soon as you reauthorize with the correct Adobe ID.
