How to Fix Xerox Direct Send Scan-to-Email Error 016-767
Question details
The user needs to resolve an intermittent invalid email address error (016-767) that occurs when sending scanned documents via email from a Xerox printer.
- Product
- Xerox B9110 / Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to send a scanned document directly to an email address using the printer's scan-to-email function.
- Observed behavior
- The scan-to-email job intermittently fails with Error 016-767 (Invalid email address), even though standard network connection and test-email checks succeed.
Ensure you have administrator access to both your Xerox CentreWare Internet Services (web interface) and your Microsoft 365 Exchange Admin Center to verify configuration settings.
Verify Direct Send Configuration and Address Book Formatting
Check the printer's email configuration and the recipient address book to rule out typos or formatting issues causing the invalid email address error.
Intermittent failures often stem from slight misconfigurations in the printer's address book or SMTP settings. Validating the destination address formatting is critical.
Log in to the Xerox printer's web interface (CentreWare Internet Services) using your administrator credentials.
Navigate to Properties > Connectivity > Setup and verify that the Direct Send/SMTP configuration matches your Microsoft 365 requirements.
Open the printer's Address Book. Inspect the failing destination email addresses for any unsupported characters, hidden spaces, or missing domain extensions.
Send a test scan job to a completely different, known-working recipient email address to isolate whether the issue is specific to a single user.
Review Microsoft 365 Mailbox Restrictions and Filters
Ensure the recipient's mailbox does not have filters or storage limitations that might block emails with large scanned attachments.
Contact Xerox Support for Firmware Updates
If all network and Microsoft 365 settings are validated, the issue may involve a bug in the printer's firmware requiring vendor support.
Manage and Edit Your Scanned PDFs with WPS Office
While resolving printer scan-to-email issues, you need a robust tool to manage the documents you successfully receive. WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office that includes a powerful built-in PDF editor, making it perfectly suited for handling your scanned files.
- 1. Download the Software: Visit the official WPS Office website to download the free installation package.
- 2. Install WPS Office: Run the installer and follow the quick on-screen instructions to set up the suite on your computer.
- 3. Open Scanned Documents: Launch WPS PDF to immediately view, edit, or merge your scanned email attachments.
Frequently Asked Questions
What does Xerox Error code 016-767 indicate?
Error 016-767 typically points to an 'Invalid email address' issue. It means the printer cannot successfully route the scan to the specified recipient, often due to address formatting errors, missing domain information, or network rejection.
Why do connection tests pass but actual scan-to-email jobs fail?
A 'Test Email' from the printer sends a small, plain text message to verify basic SMTP connectivity. An actual scan sends a large PDF attachment, which may be rejected by the receiving mail server due to attachment size limits, spam filters, or archiving rules.
Does Microsoft 365 Direct Send require a licensed email account?
No, Direct Send can utilize an unlicensed email address to route mail to internal recipients within your Microsoft 365 tenant, provided your organization's SPF record and Exchange mail flow rules are configured to accept traffic from the printer's public IP address.
