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How to Get Help Running the Microsoft 365 Assessment Tool for SharePoint
Question details
The user needs assistance configuring the Microsoft 365 Assessment Tool to generate a SharePoint Add-In usage report, specifically resolving issues with the --certpath parameter.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Configuring the Microsoft 365 Assessment Tool to retrieve SharePoint Add-In usage reports.
- Observed behavior
- The assessment tool cannot be configured properly, and community forums lack the permissions to inspect the configuration or troubleshoot the environment.
Ensure you have your Microsoft 365 global admin credentials ready, as resolving this tool's configuration requires administrative permissions and direct backend support from Microsoft.
Submit a Support Ticket via Microsoft 365 Admin Center
The most effective way to resolve Assessment Tool and parameter errors is to have Microsoft official support inspect your tenant environment.
Microsoft Community forums and external moderators do not have the required permissions or access to your tenant's backend to troubleshoot advanced configuration issues like the --certpath parameter.
Navigate to the Microsoft 365 Admin Center at admin.microsoft.com and sign in using your administrator credentials.
Click on the 'Support' icon located on the left-hand navigation menu, then select 'Help & support'.
In the search bar, type a brief description such as 'SharePoint Add-In Report certpath error' and press Enter to view recommended solutions.
If the provided articles do not resolve your problem, click on 'Contact support' at the bottom to open a formal ticket for the technical support team.
Contact Your Microsoft 365 Administrator
If you do not have administrative privileges, you must request your IT department to open a support ticket.
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Frequently Asked Questions
Why can't Microsoft Community forums solve Assessment Tool errors?
Community moderators do not have the necessary backend permissions or environment access to inspect your specific Microsoft 365 tenant configuration, making it impossible to troubleshoot complex parameter issues directly.
What is the Microsoft 365 Assessment Tool used for?
It is an administrative utility designed to scan, evaluate, and report on various configurations within a Microsoft 365 tenant, such as extracting SharePoint Add-In usage reports.
What does the --certpath parameter do?
The --certpath parameter is used in the tool's command-line execution to define the local file path to the authentication certificate required to access the tenant's data.
Can standard users submit a ticket for the Assessment Tool?
Typically, no. Only users with Microsoft 365 admin roles can access the 'Help & support' section in the Admin Center to submit official technical support tickets. Standard users must escalate the issue through their IT administrators.
