How to Install Adobe Mobile Apps with an Adobe Complete Plan
Question details
Users with an active Adobe Complete Plan are being prompted to pay when trying to install or open Adobe mobile applications.
- Product
- Adobe Mobile Apps
- Device & OS
- not provided
- Scenario
- Installing and activating Adobe mobile applications using an existing Complete Plan subscription.
- Observed behavior
- The mobile application fails to verify the existing subscription and prompts the user to pay for a new plan.
Ensure you have the exact email address and password for the Adobe account that holds your active Complete Plan subscription.
Verify Account Credentials and Re-Sign In
Ensure the mobile app is signed in with the correct Adobe account linked to your Complete Plan.
Open the Adobe Creative Cloud desktop app or Adobe website on your computer, navigate to your profile, and note the exact email address used for your active subscription.
Open the Adobe mobile app that is prompting you to pay, navigate to the app settings or profile section, and select 'Sign Out'.
Tap 'Sign In' and carefully enter the exact email address and password associated with your Adobe Complete Plan.
Confirm App Inclusion and Contact Support
Verify your plan details online to ensure the app is included, and reach out to Adobe Support if the error persists.
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- 1. Download WPS Office: Visit the official WPS website or your device's app store to download the free WPS Office application.
- 2. Install the Application: Follow the simple on-screen instructions to install the app on your computer or mobile device.
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Frequently Asked Questions
Why is my Adobe mobile app asking me to pay?
This usually happens if you are signed in with a different email address than the one associated with your Adobe Complete Plan, or if the app hasn't synced your subscription status yet.
How do I check which email is linked to my Adobe Complete Plan?
You can verify your email by logging into your Adobe account on a web browser and checking your account profile, or by checking the profile section in your Creative Cloud desktop app.
Does the Adobe Complete Plan include all mobile apps?
While the Complete Plan includes a vast majority of Adobe's mobile apps, it's always best to check your specific plan details on the Adobe website to confirm if a particular premium app feature is covered.
