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How to Remove a Stuck SharePoint App with a Renewal Prompt

Ayan Masood Sep 30, 2026 868 views

Question details

The user needs to remove a SharePoint asset management app that freezes the site and shows an unresponsive renewal prompt.

How to Remove a Stuck SharePoint App with a Renewal Prompt

Product: SharePoint
Device & OS: not provided
Scenario: The user is trying to edit or scroll a SharePoint page but is blocked by a stuck app loading screen and an intrusive pop-up.
Observed behavior: The SharePoint site remains stuck on a loading screen and displays an unresponsive renewal pop-up, preventing any page interaction.

Before you start

Ensure you have the necessary Site Owner or Full Control permissions to manage and remove apps on the affected SharePoint site.

Solution 1Recommended

Remove the App via Site Contents

Use the standard SharePoint Site contents interface to locate and delete the problematic app.

Navigate to Site Contents

Open your SharePoint site and click on 'Site contents' from the left-hand navigation menu or the settings gear icon.

Locate the App

Scroll through the list of installed apps to find the asset management app that is causing the site to freeze.

Remove the App

Click the three-dot (ellipsis) menu next to the app name and select 'Remove' from the dropdown list to uninstall it.

Solution 2

Access Site Contents via Direct URL

If the site's navigation is unresponsive due to the loading screen, force the Site contents page to open using a direct URL.

Solution 3

Verify Renewal Options in the SharePoint Store

If removal fails, check if the app requires a manual renewal or update directly from the SharePoint Store interface.

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Frequently Asked Questions

Why is my SharePoint site stuck on a loading screen with an app pop-up?

This typically occurs when a third-party SharePoint app fails to load its backend resources or its subscription has expired, causing an unresponsive renewal prompt that blocks standard page interaction.

Do I need special permissions to remove a SharePoint app?

Yes, you generally need to be a Site Owner or possess Full Control permissions for the specific SharePoint site to add, update, or remove installed apps.

What should I do if the three-dot menu doesn't show a Remove option?

If the 'Remove' option is missing from the app's context menu, the app was likely deployed centrally at the tenant level. You will need to contact your organization's global administrator to remove or update it.

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