How to Replace Automatic Email Messages in Adobe Sign
Question details
The user wants to replace or customize the automatic notification email messages sent by Adobe Sign when an agreement is distributed.
- Product
- Adobe Sign
- Device & OS
- not provided
- Scenario
- Sending agreements and wanting to customize the automated email notification to include personalized messages or reusable templates.
- Observed behavior
- Adobe Sign sends a default automatic email notification that needs to be replaced with a personalized message or a reusable template.
Verify your Adobe Sign subscription plan, as personalized messages and Message Templates are only available for supported Enterprise accounts.
Set Up Message Templates in an Enterprise Account
If you have a supported Enterprise plan, you can create and manage message templates to replace default emails.
Adobe Sign restricts email customization to premium tiers. Users with an eligible Enterprise plan have the flexibility to create reusable templates, ensuring brand consistency and clearer communication when sending out agreements.
Log in to your Adobe Sign Enterprise account using your administrator or authorized user credentials.
Click on the 'Account' tab in the top navigation menu, then select 'Account Settings' from the left-hand sidebar.
Under the Account Settings menu, locate and click on 'Message Templates'.
Click the plus icon or 'Create' button to add a new personalized message template that can be selected when you send future agreements.
Sign PDF Documents Easily with WPS Office
While configuring automated email templates requires an Adobe enterprise plan, you can easily sign and share PDF documents for free using WPS Office. It provides powerful PDF editing and e-signature features that simplify your document workflow without expensive subscriptions, allowing you to share files using your own customized email client.
- 1. Open your PDF: Launch WPS Office and open the PDF document you need to review and sign.
- 2. Access Signature Tools: Navigate to the 'Protect' or 'Insert' tab on the top ribbon and click on the 'Sign' button.
- 3. Create Your Signature: Draw, type, or upload an image of your signature and place it accurately on the document.
- 4. Save and Share: Save the signed PDF and use the built-in share feature to send it via your preferred email client, giving you total freedom to write a custom message.
Frequently Asked Questions
Can I change the automatic email message on a free Adobe Sign account?
No, free Adobe Sign accounts generally do not support disabling or customizing the default automated email messages. This feature requires a supported Enterprise plan.
Where can I find the Message Templates in Adobe Sign?
If your account is eligible, you can access Message Templates by logging in and navigating to Account > Account Settings > Message Templates in your dashboard.
Why did my recipient receive a default Adobe Sign email instead of a custom one?
If you do not have an Enterprise plan or haven't configured a custom message template in your Account Settings, Adobe Sign will automatically send its standard default notification email when an agreement is dispatched.
