How to Customize Adobe Acrobat Sign Email Notifications
Question details
The user wants to customize the automated email notifications sent to recipients after an online form or document is submitted for signature.
- Product
- Adobe Acrobat Sign
- Device & OS
- not provided
- Scenario
- Preparing a document for signature and needing to personalize the email message or template that the recipient receives.
- Observed behavior
- Seeking the correct settings to modify either the specific message text or the entire automated email template generated by the system.
Determine whether you only need to change the text message sent to the recipient or if you need to modify the entire email template, as full layout customization requires an Enterprise or Business account.
Customize the Recipient Message on the Send Page
You can easily personalize the specific text message that appears in the recipient's email right before sending a document.
Log in to your Adobe Acrobat Sign account and navigate to the 'Send' tab to begin preparing a new document for signature.
Add the recipient's email address and role in the designated fields at the top of the Send page.
Locate the 'Message' section just below the recipient details. Here, you can edit the 'Agreement Name' (which acts as the email subject) and type a personalized message body.
Finish attaching your files and configuring signature fields, then click 'Send'. The recipient's automated email will now include your custom subject and message.
Modify Entire Email Templates (Enterprise & Business Only)
For complete control over the email notification's layout, branding, and visibility, administrators can modify advanced email settings.
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Frequently Asked Questions
Can I change the email subject line in Adobe Acrobat Sign?
Yes, you can change the email subject line directly on the Send page. Simply edit the 'Agreement Name' field in the Message section before you send the document out for signature.
Why can't I edit the overall layout of my Acrobat Sign emails?
Editing the overall layout, removing Adobe branding, or modifying the entire email template is restricted to Adobe Acrobat Sign Enterprise and Business accounts. Standard Individual or Pro accounts can only customize the specific message text block.
How do I suppress email notifications for certain recipients?
Suppressing email addresses or disabling specific workflow notifications requires an Enterprise or Business account. Administrators can adjust these preferences by navigating to Account > Account Settings > Email Settings.
