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How to Resolve Microsoft PL-300 Exam Ending 30 Minutes Early
Question details
The user needs to know what steps to take after their Microsoft PL-300 exam automatically ended 30 minutes before the allocated time due to a technical glitch and proctoring error.
- Product
- Microsoft Certification
- Device & OS
- not provided
- Scenario
- Taking the Microsoft PL-300 certification exam online where an early login technical issue occurred.
- Observed behavior
- Despite the proctor supposedly resolving a technical issue upon early login, the exam session prematurely ended after 90 minutes instead of the standard 120 minutes.
Gather your exam registration details, Pearson VUE candidate ID, and a timeline of events (including the time the technical issue and early termination occurred) before reaching out to support.
Report the Issue to Microsoft Certification Support
Since the exam session was prematurely terminated due to a timer or proctoring error, you must escalate the issue directly to Microsoft's specialized certification support team.
Microsoft's Training, Certification, and Program Support forum is the designated channel for resolving exam delivery and proctoring failures. Specialized members and engineers have the tools to review exam logs and issue resolutions like retake vouchers.
Go to the official Microsoft Training, Certification, and Program Support website.
Click on 'Ask a question' or 'Start a new discussion' within the certification section of the forums.
Clearly explain that your PL-300 exam ended at 90 minutes instead of 120 minutes. Mention the initial technical issue during early login and the proctor's involvement.
A Microsoft certification specialist will reply to your thread, typically requesting your candidate details via a private message to investigate the backend logs.
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Frequently Asked Questions
Can Pearson VUE restart my PL-300 exam after it ends early?
Once an exam session is officially closed or terminated by the system, Pearson VUE proctors typically cannot restart the same session. You must contact support to get a voucher to reschedule the exam.
How long does Microsoft Certification Support take to respond?
Microsoft certification specialists usually respond within 1 business day on the official support forums to initiate a private investigation regarding your exam.
Will I get a refund or free retake if my exam ended due to a technical glitch?
If the support investigation confirms that a system error or proctoring issue cut your time short, Microsoft or Pearson VUE usually issues a replacement voucher allowing you to retake the exam at no additional cost.
