How to Schedule Multiple Services in One Microsoft Booking
Question details
Users need to select and book multiple services within a single appointment but are restricted by the system's current limitations.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- A customer or client wants to schedule two or more distinct services during the same appointment session to save time.
- Observed behavior
- The booking page only allows customers to select a single service per transaction, requiring separate bookings for additional services.
Ensure you have administrator access to your Microsoft Bookings calendar so you can modify your service offerings and test the workarounds.
Workaround: Create Combined Service Offerings
Since customers cannot select multiple services, administrators can create bundled services to accommodate frequently requested combinations.
While Microsoft Bookings natively restricts selections to one service per booking, you can bypass this by manually bundling popular services together into a single new service. This saves customers from needing to check out multiple times.
Log in to Microsoft 365 and open your Microsoft Bookings dashboard.
Click on 'Services' in the left-hand navigation menu.
Click 'Add new service'. Give it a descriptive name that reflects the multiple services combined (e.g., 'Haircut + Coloring').
Set the total duration and combined price to accurately reflect the combined services, then save and publish to your booking page.
Submit a Feature Request to Microsoft
Microsoft officially states that Bookings is currently designed for one service per booking and encourages users to submit feedback for future updates.
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Frequently Asked Questions
Can a customer book multiple staff members at once in Microsoft Bookings?
No, currently Microsoft Bookings is designed to pair one customer with one staff member for a single service per booking transaction.
Will Microsoft add the multiple services feature in the future?
Microsoft frequently updates the Bookings app based on user feedback. The best way to ensure this feature gets added is to upvote related feature requests on the official Microsoft Feedback portal.
Is there a way to let a customer book consecutive appointments?
Customers can book back-to-back appointments manually by submitting multiple booking requests for adjacent time slots on your booking page, though this requires them to complete the checkout process multiple times.
