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How to Transfer or Recover a Microsoft Clarity Account Owner

Muhammad Talha Sep 25, 2026 869 views

Question details

The user needs to regain administrative access to a Microsoft Clarity project after the original owner left the company.

How to Transfer or Recover a Microsoft Clarity Account Owner

Product: Microsoft Clarity
Device & OS: not provided
Scenario: The previous owner of the Microsoft Clarity account left the organization without transferring administrator rights to another active team member.
Observed behavior: The current team is locked out of owner privileges and cannot manage team roles, project settings, or integrations in Microsoft Clarity.

Before you start

Gather relevant details about your website domain and the previous owner's email address to help expedite the verification process with the support team.

Solution 1Recommended

Contact Microsoft Clarity Support for Account Recovery

Reach out directly to the dedicated Microsoft Clarity support team to request an ownership transfer or receive guidance on recreating the account.

Because account ownership involves strict security and privacy protocols, Microsoft Clarity does not offer a self-service recovery tool for orphaned accounts. You must contact their technical support team directly to request an administrative override.

Send a detailed email to support

Compose an email explaining that the previous owner left the company and you need to transfer the Clarity account ownership. Send this request directly to clarityMS@microsoft.com.

Use the in-app feedback tool

If you still have basic access to the Clarity dashboard, log in and select the smiley-face icon located in the upper-right corner of the interface to submit a support ticket.

Follow up on provided instructions

Wait for the support team's response. They will advise whether the ownership can be securely reassigned to your account or if the project must be recreated from scratch.

Verification Required: Support may require you to verify domain ownership or provide proof of your relationship to the organization before processing the transfer.

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Frequently Asked Questions

Can I manually transfer ownership if I gain access to the original owner's email inbox?

Yes. If your IT department can grant you temporary access to the departed employee's email, you can log into Clarity, navigate to Settings, go to the Team tab, add your own email address as an Admin, and then remove the old account.

What happens if Microsoft support cannot verify my transfer request?

If the support team determines that ownership cannot be securely transferred due to lack of verification, you will be required to create a new Clarity project. You will need to generate a new tracking code and install it on your website, and unfortunately, historical data will not carry over.

Is there a phone number available for Microsoft Clarity support?

No, Microsoft Clarity relies primarily on email support via clarityMS@microsoft.com and the in-app feedback tool (the smiley-face icon) for handling account inquiries, technical issues, and ownership transfers.

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