How to Unenroll a User or Device from Microsoft Intune
Question details
The user needs to remove a user or device from Microsoft Intune, which involves unassigning licenses, removing management protocols, or changing the registered device owner.
- Product
- Microsoft Intune
- Device & OS
- not provided
- Scenario
- An IT administrator or device owner wants to unenroll a device, remove Intune management, or reassign a device to a new owner.
- Observed behavior
- The device or user is currently enrolled in Microsoft Intune and restricted by organizational policies, requiring administrative action to remove the management profile or license.
Ensure you have the necessary administrator permissions in the Microsoft 365 admin center or Microsoft Intune admin center before attempting to unassign user licenses or unenroll devices.
Unassign the Microsoft Intune License from the User
Use this method when a user no longer needs access to Intune-managed resources, but the device itself does not need a factory reset.
By removing the Intune license, you prevent the user from enrolling new devices and accessing organizational resources managed by Intune. This is typically done through the Microsoft 365 admin center.
Navigate to the Microsoft 365 admin center online and log in with your administrator credentials.
In the left-hand navigation pane, click on 'Users' and then select 'Active users'.
Find and click on the name of the user whose Intune license you want to remove to open their properties pane.
Go to the 'Licenses and apps' tab, scroll down to the Licenses section, uncheck the box next to Microsoft Intune, and click 'Save changes'.
Remove a Device from Intune Management
Use this method if you need to remove a specific device from organizational management or prepare it for a new owner.
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Frequently Asked Questions
What happens when a device is unenrolled from Microsoft Intune?
Unenrolling a device removes the Intune management profile, organizational data, enterprise apps, and security policies from the device. Personal data typically remains untouched unless a full device wipe is initiated by the administrator.
Can a user unenroll their own personal device from Intune?
Yes, if the organization's policies allow it, users can manually unenroll their personal devices (BYOD) through the Company Portal app by selecting the device and choosing the option to remove it from management.
Why is a factory reset required when transferring an Intune-enrolled device to a new owner?
A factory reset is often required to ensure that all previous organizational data, settings, and cached Intune management profiles are completely eradicated. This provides a clean slate so the new user can safely register and enroll the device under their own account.
