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How to Unlink a Work Email from a Closed LinkedIn Account
Question details
The user needs to remove a work email associated with a closed or blocked LinkedIn account to use it on a new account.
- Product
- LinkedIn / Microsoft 365
- Device & OS
- not provided
- Scenario
- Trying to verify a work email address on a new LinkedIn profile.
- Observed behavior
- LinkedIn displays an error stating the work email is already verified on an older, closed, or blocked account, preventing successful verification on the new account.
Ensure you have access to the inbox of the work email you are trying to link, as LinkedIn support will likely require you to verify ownership during the recovery process.
Contact LinkedIn Support to Unlink the Email
Since the old account is closed or blocked, you cannot log in to remove the email yourself. Only LinkedIn Support can manually remove the email address from their database.
Although your work email might be hosted on Microsoft 365, LinkedIn manages its own account verification and email linking systems independently. Microsoft 365 support does not have access to LinkedIn's database.
Open your web browser and navigate to the official LinkedIn Help Center.
Click on 'Contact us' or 'Get help from us' to open a support ticket regarding account access and email verification.
Explain that your work email is tied to a closed or blocked account and request that it be unlinked so you can use it on your active profile.
Follow any instructions provided by the LinkedIn support team to prove you own the work email address.
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Frequently Asked Questions
Why does LinkedIn say my work email is already in use on a closed account?
LinkedIn's database retains the association between an email address and an account even if the account is closed or blocked. The email must be manually unlinked by their support team before it can be registered to a new account.
Can Microsoft 365 support help me unlink my email from LinkedIn?
No. Even though your email is hosted on Microsoft 365, LinkedIn's account and verification system is entirely separate. You must contact LinkedIn Support directly for assistance.
How long does it take for LinkedIn Support to unlink an email?
Response times vary, but LinkedIn Support typically reviews and resolves account access and email linking requests within 1 to 3 business days depending on ticket volume.
Will unlinking the email delete my current LinkedIn profile?
No, unlinking an email address from an old, closed, or blocked account will not affect your new, active LinkedIn profile. It simply frees up the email address so you can add it to your active account.
