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How to Update Windows Autopilot Help Contact Details in Intune
Question details
The user needs to change the support contact information displayed to end-users during Windows Autopilot device deployments.
- Product
- Microsoft Intune
- Device & OS
- not provided
- Scenario
- An organization has transitioned away from a former managed service provider and needs to replace the outdated help contact details in their current deployment profiles.
- Observed behavior
- Windows Autopilot deployments currently display the outdated contact name, email address, and phone number of a previous service provider during the out-of-box experience.
Ensure you have the necessary administrator or Role-Based Access Control (RBAC) permissions in the Microsoft Intune admin center to view and edit Windows Autopilot deployment profiles.
Edit the Windows Autopilot Deployment Profile
Update the contact name, email, and phone number directly within the Microsoft Intune admin center to reflect your organization's current support details.
Windows Autopilot profiles govern the out-of-box experience (OOBE) for your users. When a device goes through OOBE, it displays the contact details configured in the assigned profile. Modifying these details ensures your users know exactly who to contact for setup assistance.
Log in to the Microsoft Intune admin center using an account with administrator privileges.
Go to Devices > Windows > Windows enrollment > Deployment Profiles.
Click on the specific Windows Autopilot deployment profile that is assigned to your devices, then select 'Properties'.
Next to the 'Out-of-box experience (OOBE)' section, click 'Edit'. Update the fields for company contact name, support email address, and support phone number.
Review your changes and click 'Save'. The updated profile will apply to assigned devices upon their next sync or during their initial OOBE setup.
Consult Microsoft Intune Specialists via Q&A
If you are unable to edit the deployment profile or lack the tools to resolve the issue, escalate the problem to Microsoft Intune specialists.
Deploy WPS Office to Your Intune-Managed Devices
While updating your device deployment configurations in Intune, consider equipping your workforce with WPS Office. It serves as a highly compatible, lightweight, and cost-effective alternative to Microsoft Office, ensuring seamless productivity without the heavy licensing fees.
- 1. Download the Installer: Visit the official WPS Office website to download the latest deployment package.
- 2. Distribute via Intune: Add the lightweight WPS Office installer to your Microsoft Intune app repository for easy, automated rollout.
- 3. Enhance Productivity: Enable your team to securely create, edit, and collaborate on documents with full format compatibility.
Frequently Asked Questions
Where do end-users see the Autopilot help contact details?
The help contact details, including the support name, email, and phone number, are displayed on the login or error screens during the Windows Out-Of-Box Experience (OOBE) when a user sets up a new or reset device via Autopilot.
Why are my Autopilot deployment profile settings greyed out?
Settings in the Microsoft Intune admin center may be greyed out if your admin account lacks the necessary Intune Role-Based Access Control (RBAC) permissions to modify deployment profiles, or if the profile is locked by a higher-level administrative policy.
How long does it take for updated Autopilot contact details to take effect?
After saving the updated deployment profile in Intune, the changes are processed quickly in the cloud. However, they will only apply to target devices when they connect to the internet and download their assigned Autopilot profile during the initial setup phase.
