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How to View Client Answers in Microsoft Bookings

Olivia Miller Sep 28, 2026 869 views

Question details

The user needs to find and view client responses to custom or required questions submitted through Microsoft Bookings.

How to View Client Answers in Microsoft Bookings

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Reviewing client appointment information to retrieve answers from booking questionnaires.
Observed behavior: Client responses to booking questions do not appear in booking emails or client records, and are sometimes missing from the calendar event details.

Before you start

Ensure you have proper administrative or viewer access to the shared Bookings calendar and that your custom questions are actively configured for the selected service.

Solution 1Recommended

View Client Answers Directly in the Bookings Calendar

Client responses are stored within the specific appointment details on the calendar rather than in the automated notification emails.

By design, Microsoft Bookings attaches the questionnaire responses to the calendar event rather than the initial confirmation email to protect client privacy and keep emails concise.

Open Microsoft Bookings

Navigate to the Calendar

Click on the 'Calendar' tab from the left-hand navigation menu to view your upcoming scheduled appointments.

Open Appointment Details

Locate the specific appointment scheduled by the client and click on it to open the full event details pane.

Review the Responses

Scroll through the appointment information provided in the details pane to view the client's submitted answers to your custom questions.

View Client Answers Directly in the Bookings Calendar

Information Location: If you only see the Teams meeting link and basic service details, verify that the custom questions were actually assigned to that specific service.

Solution 2

Verify Booking Page Custom Question Configurations

If answers are consistently missing, ensure that the custom questions were correctly added and set as required on your active booking page.

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Frequently Asked Questions

Why aren't client answers showing in my Bookings email notifications?

Microsoft Bookings primarily stores client responses in the appointment details on the central calendar. They are intentionally excluded from standard email notifications to keep emails streamlined and maintain data privacy.

Can I add custom questions to a personal booking page?

Custom questions are fully supported and easiest to configure on shared booking pages. For personal booking pages, configuration options may be limited depending on your organization's Microsoft 365 setup, often making shared pages the better choice for detailed intake forms.

What should I do if the appointment details only show the Teams meeting link?

If you only see basic service details and the Teams badge, double-check your service configuration to ensure the custom questions were properly attached to that specific service and marked as required. If the configuration is correct but details are still missing, you may need to contact Microsoft Support.

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