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Why a User Appears Twice in Azure DevOps Organization
Question details
Adding a user to an Azure DevOps organization results in the same email address displaying twice, with distinct markers (D and HD).
- Product
- Azure DevOps
- Device & OS
- not provided
- Scenario
- Adding a new user to an Azure DevOps organization via email.
- Observed behavior
- The system shows duplicate entries for the same email address, representing different identity types or directory records.
Ensure you have Organization Administrator permissions in Azure DevOps and access to your Microsoft Entra ID (formerly Azure AD) tenant to review user identities.
Review Identity Source and Contact Azure Support
Since this is an active identity issue within Azure DevOps, verify the user's directory status and request specialized Microsoft support.
The 'D' and 'HD' markers usually indicate that the user has conflicting directory records, such as being both a direct member and a guest in the connected tenant. Resolving this requires backend identity management.
Log in to Azure DevOps, navigate to Organization Settings, and click on Users to review the identity source of the duplicate entries.
Open the Azure Portal and check the user's status in Microsoft Entra ID to see if dual identities exist for the same email address.
Visit the Azure DevOps Community or Azure Community Support forums to submit a ticket, detailing the exact 'D' and 'HD' markers to specialized technicians.
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Frequently Asked Questions
What do the 'D' and 'HD' markers mean in Azure DevOps user lists?
These markers typically represent different identity sources backing the user profile in Microsoft Entra ID. One usually represents a direct member in the directory, while the other may represent a home directory or guest identity.
Can I merge duplicate user profiles in Azure DevOps?
No, Azure DevOps does not provide a feature to merge two different user identities. You must resolve the conflict in your Microsoft Entra ID and remove the incorrect identity from the DevOps organization.
Will removing one of the duplicate users delete their commit history?
Removing an identity revokes its access to the organization but preserves the history of commits and work items associated with that specific identity. Ensure you keep the identity that is actively being used by the developer.
