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Why Microsoft Rewards Tasks Are Unavailable or Grayed Out and How to Fix It
Question details
The user is unable to complete Microsoft Rewards tasks because they appear grayed out after returning from international travel or changing account regions.
- Product
- Microsoft Rewards
- Device & OS
- not provided
- Scenario
- The user recently changed geographic locations (e.g., returning to the US from Chile) and is attempting to complete daily Microsoft Rewards tasks.
- Observed behavior
- Microsoft Rewards tasks are unavailable and grayed out across multiple devices, preventing the user from earning points.
Before reaching out to support, verify that your device's region settings match your current physical location and ensure you are not connected to a VPN.
Contact Microsoft Rewards Support
Because this issue is tied to backend account eligibility and region tracking, contacting the dedicated support team is the only reliable way to restore your account.
Microsoft Rewards strictly monitors account regions to prevent system abuse. If you travel or change regions, the system may automatically lock your ability to earn points until your account is manually reviewed and updated by their team.
Navigate to the official Microsoft Rewards Support page at https://rewards.bing.com/support in your preferred web browser.
Log in with the Microsoft account experiencing the issue. Provide your account details and your current physical location.
Clearly explain that you recently changed locations or returned from travel (e.g., returning to the US from Chile) and note that your tasks are grayed out across all devices.
Submit the form and wait for the Microsoft Rewards team to review your account. Remember to never share your account password in the support ticket.
Verify Network and Region Settings
Ensure your local network and device settings are not conflicting with Microsoft's location tracking systems.
Enhance Your Productivity with WPS Office
While you wait for your Microsoft account issues to be resolved by their support team, don't let account restrictions slow you down. WPS Office is a completely free, lightweight alternative that lets you handle all your document needs without complex region locks or account syncing issues.
- 1. Download the Software: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Install WPS Office: Run the installer and follow the simple on-screen instructions to set up the suite on your device.
- 3. Open Your Files: Launch WPS Office and directly open your existing Microsoft documents, spreadsheets, and presentations to continue working without limits.
Frequently Asked Questions
Why does Microsoft Rewards block tasks after traveling?
Microsoft Rewards uses geographic tracking to ensure users only complete offers available in their specific region. Traveling internationally triggers a mismatch between your account's registered region and your physical IP address, causing tasks to temporarily gray out.
Will I lose my existing Microsoft Rewards points due to a region lock?
No, your previously earned points are safe and tied to your account. However, you will not be able to earn new points or redeem your existing balance until the region lock is lifted by the Microsoft Rewards Support team.
Can I use a VPN to fix my Microsoft Rewards region issue?
No, using a VPN is strictly against the Microsoft Rewards Terms of Service. Attempting to bypass region locks with a VPN can lead to permanent suspension or a ban from the Rewards program.
