Fix Acrobat Pro 2017 Scanning Only One Page from Document Feeder
Question details
The user is trying to scan a multi-page document using an HP OfficeJet Pro 8710 document feeder, but the PDF editor is only capturing the first page and custom settings are missing.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- Windows 10
- Scenario
- Scanning a multi-page document via an Automatic Document Feeder (ADF) directly into a PDF editor.
- Observed behavior
- The software only scans one page from the feeder and fails to display custom scan settings.
Ensure your HP scanner is powered on, properly connected to your Windows 10 PC, and that there are no paper jams in the Automatic Document Feeder (ADF).
Update or Reinstall Scanner Drivers
Obsolete or corrupted TWAIN/WIA drivers can limit scanning functionality and hide custom settings in your PDF editor.
Windows 10 sometimes defaults to basic scanning drivers that do not fully support advanced Automatic Document Feeder (ADF) features. Installing the official manufacturer driver ensures the software can communicate with the hardware correctly.
Right-click the Windows Start button and select 'Device Manager' from the menu.
Locate your HP OfficeJet Pro 8710 under 'Imaging devices' or 'Printers', right-click it, and select 'Uninstall device'.
Visit the official HP support website, enter your printer model, and download the latest full-feature driver package for Windows 10.
Run the downloaded installer, restart your computer, and attempt to scan multiple pages again in Acrobat.
Configure Software to Use the ADF and TWAIN Driver
The software may be defaulting to a basic WIA driver or flatbed mode instead of the full-featured TWAIN driver and ADF.
Use WPS Office to Scan Multi-Page Documents to PDF
WPS Office provides a built-in PDF tool that seamlessly interfaces with your scanner. Easily scan multiple pages using your Automatic Document Feeder and combine them into a single, high-quality PDF document without complex driver configurations.
- 1. Launch WPS PDF: Open WPS Office and navigate to the 'PDF' tab on the main dashboard.
- 2. Select Create from Scanner: Click on 'Create PDF' and select 'From Scanner' in the drop-down menu.
- 3. Configure Settings: Choose your HP scanner from the device list and check the option to use the document feeder (ADF).
- 4. Scan to PDF: Click 'Scan' to process your physical pages directly into a unified PDF file, ready for saving or editing.
Frequently Asked Questions
Why are my custom scan settings missing when scanning to PDF?
Custom scan settings often disappear if your software is using a basic WIA driver instead of the manufacturer's TWAIN driver. Selecting the TWAIN driver in your scan settings usually restores options like custom resolution and duplex scanning.
What is the difference between TWAIN and WIA drivers?
WIA is a basic Windows scanning driver suitable for simple tasks, while TWAIN is an industry-standard driver that provides access to advanced scanner features like Automatic Document Feeder (ADF) support and detailed color configurations.
Does WPS Office support scanning from an HP document feeder?
Yes, the WPS Office PDF tool can interface with standard TWAIN and WIA drivers, allowing you to scan multiple pages at once using your printer's Automatic Document Feeder (ADF) and combine them into one PDF.
How do I know if my ADF is broken or if it is a software issue?
Try scanning a document using the default HP Scan software or the Windows Fax and Scan app. If it pulls multiple pages successfully there, the hardware is fine, and the issue lies strictly within your PDF software's configuration.
