Fix Acrobat Pro Cannot Send Shared Review PDFs Through Outlook
Question details
The user is unable to send shared review PDFs using Acrobat Pro 2017 via Outlook because the application fails to open the address book or dispatch the emails.
- Product
- Adobe Acrobat Pro 2017, Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Attempting to initiate a shared review by sending a PDF document through the desktop Outlook email integration.
- Observed behavior
- Acrobat fails to open the Outlook address book and cannot deliver the shared review emails, even though the feature works correctly on coworkers' computers.
Verify that your computer has an active internet connection, Microsoft Outlook is open and logged into your primary email account, and no updates are currently pending for either application.
Set Outlook as the Default Mail Client
Windows relies on default app settings to bridge communication between Acrobat and your email client. Ensuring Outlook is the default resolves most routing issues.
If Windows does not explicitly recognize Microsoft Outlook as the default email handler, Acrobat Pro will fail to trigger the email composition window or access the associated address book.
Click the Start menu and select the Settings gear icon, or press Windows Key + I on your keyboard.
Click on 'Apps' from the main settings menu, then select 'Default apps' from the left-hand sidebar.
Under the 'Email' section, click the current default application and select 'Outlook' from the list of available apps. Restart Acrobat and try sending the file again.
Repair the Acrobat Installation
Use the built-in repair tool to fix corrupted installation files that govern the integration between Acrobat Pro and Microsoft Office.
Create a New Outlook Profile
A corrupted Outlook profile can block third-party applications from accessing the global address book or Outbox.
Try WPS Office for Seamless Document Management and PDF Sharing
If persistent third-party integration bugs between Acrobat and Outlook disrupt your workflow, consider switching to WPS Office. It provides a lightweight, all-in-one suite with a powerful built-in PDF editor, allowing you to seamlessly annotate, manage, and share documents without complex configurations.
- 1. Download and Install: Visit the official WPS Office website to download the free suite and install it on your device.
- 2. Open Your Document: Launch WPS Office and open your PDF directly using the built-in WPS PDF tool.
- 3. Share with Ease: Use the built-in 'Share' feature to instantly attach and email your document without relying on external integrations.
Frequently Asked Questions
Why is Acrobat unable to access my Outlook address book?
This commonly occurs if the Acrobat COM Add-in is disabled within Outlook, if Outlook is not set as the default mail app in Windows, or if your Outlook mail profile has become corrupted.
Can my antivirus or firewall block Acrobat from sending emails?
Yes. Strict security software can intercept cross-application communication, classifying the interaction between Acrobat and Outlook as suspicious behavior. Check your antivirus settings to ensure Acrobat is a trusted application.
How do I check my Outlook Add-ins for the Acrobat integration?
Open Outlook, navigate to File > Options > Add-ins. At the bottom of the window, ensure 'COM Add-ins' is selected in the Manage dropdown and click 'Go'. Verify that the 'Acrobat PDFMaker Office COM Addin' is checked.
