Fix Adobe Acrobat Pro XI Cannot Send PDF via Email to Gmail
Question details
The user is unable to send a PDF via email to a Gmail account using the Send button in Adobe Acrobat Pro XI, although the function works correctly in Adobe Acrobat Reader.
- Product
- Adobe Acrobat Pro XI
- Device & OS
- not provided
- Scenario
- Attempting to share a PDF document directly via email to a Gmail account using the built-in send feature.
- Observed behavior
- The Send button fails to initiate or complete the email sending process to Gmail in Acrobat Pro XI, while it functions normally in the standard Reader version.
Ensure your computer has an active internet connection and that a default desktop email client (such as Microsoft Outlook or Windows Mail) is installed and properly configured with your Gmail account credentials.
Configure Default Email Client Settings in Acrobat
Ensure that Acrobat Pro XI is properly recognizing and using your system's default email application to handle Gmail outgoing messages.
Acrobat Pro XI relies on the default mail client configured within its own preferences or your operating system's settings. If this link is broken, the Send to Email button will not function correctly.
Launch Adobe Acrobat Pro XI, click on 'Edit' in the top menu bar, and select 'Preferences' from the dropdown list.
In the Preferences window, look at the left-hand Categories pane and click on 'Email Accounts'.
Select your preferred desktop email client (e.g., Default email application) from the list and click the 'Make Default' button, then click 'OK' to save your changes.
Repair Adobe Acrobat Pro XI Installation
Fix corrupted application files or broken registry keys that might be preventing the email feature from functioning correctly.
Update to a Supported Software Version
Acrobat XI is an outdated version that is no longer officially supported, which can lead to compatibility issues with modern email services like Gmail.
Seamlessly Edit and Share PDFs with WPS Office
Since Adobe Acrobat XI is no longer supported and can cause email integration issues, consider switching to WPS Office. It provides a robust, lightweight, and free alternative to view, edit, and email PDF files effortlessly without compatibility errors.
- 1. Download and Install: Download WPS Office from the official website and follow the simple installation instructions.
- 2. Open Your PDF: Launch WPS Office and open the PDF document you wish to send.
- 3. Share via Email: Click the 'Share' or 'Email' button on the toolbar to seamlessly attach the PDF to your default email client.
Frequently Asked Questions
Why does the 'Send to Email' feature work in Acrobat Reader but not Acrobat Pro XI?
Acrobat Pro XI is an older, discontinued version that may lack the latest security protocols and API configurations required by modern email providers like Gmail. A newer installation of Acrobat Reader typically contains up-to-date settings that seamlessly interface with current mail clients.
How do I configure my Gmail account manually in Acrobat?
To configure Gmail manually, open Acrobat and navigate to Edit > Preferences > Email Accounts. Click the 'Add Account' button, select Gmail from the list, and enter your email address to authorize the connection.
Is Adobe Acrobat Pro XI still supported by Adobe?
No, Adobe officially ended support for Acrobat XI in October 2017. It no longer receives security patches, bug fixes, or compatibility updates, which is why users frequently encounter errors when trying to connect it to modern webmail services like Gmail.
