How to Fix Adobe Acrobat XI Pro Cannot Print or Save PDFs in Microsoft Edge
Question details
The user is unable to print or save PDF documents from Microsoft Edge using Adobe Acrobat XI Pro.
- Product
- Adobe Acrobat XI Pro
- Device & OS
- Windows
- Scenario
- Attempting to print or save a PDF file opened in Microsoft Edge using the Adobe Acrobat plugin or printer.
- Observed behavior
- The print or save action fails to execute, preventing the user from generating or storing the PDF file locally.
Before troubleshooting, ensure that your Windows operating system is fully updated and check if the issue persists with a locally saved PDF file rather than one viewed in the browser.
Update Adobe Acrobat XI Pro
Installing the latest software updates patches known compatibility bugs between Acrobat XI and Microsoft Edge.
Software conflicts often arise when using outdated software with modern web browsers. Updating Adobe Acrobat ensures you have the latest bug fixes applied.
Launch Adobe Acrobat XI Pro on your computer.
Click on the 'Help' menu at the top of the application window and select 'Check for Updates'.
Follow the on-screen prompts to download and install any pending updates, then restart your computer to apply the changes.
Test Alternative Browsers and Verify Settings
Determining if the issue is isolated to Microsoft Edge helps narrow down browser-specific conflicts.
Print and Save PDFs Effortlessly with WPS Office
Avoid browser compatibility issues and outdated software errors. WPS Office provides a comprehensive built-in PDF toolkit that allows you to open, edit, save, and print PDF files seamlessly on any device.
- 1. Download WPS Office: Install WPS Office for free from the official website and launch the application.
- 2. Open your PDF: Click on 'Open' and select the PDF document you wish to print or save.
- 3. Print the document: Click the 'Print' icon on the top toolbar or press Ctrl+P to configure your printing preferences and print the file seamlessly.
- 4. Save or export: Use the 'Menu' > 'Save As' option to store the PDF locally without any browser-based restrictions.
Frequently Asked Questions
Why is Microsoft Edge blocking me from saving a PDF?
Microsoft Edge may fail to save PDFs due to browser cache issues, conflicting extensions, or an outdated PDF plugin. Clearing your browser data or using a dedicated desktop PDF reader can resolve this.
How do I make Adobe Acrobat my default PDF viewer instead of Edge?
In Windows, go to Settings > Apps > Default apps. Click on 'Choose default apps by file type', locate '.pdf', and change the associated program from Microsoft Edge to Adobe Acrobat.
Can I still use Adobe Acrobat XI Pro on Windows 10 or Windows 11?
While Adobe Acrobat XI Pro can technically run on newer operating systems, it is no longer officially supported by Adobe. This can lead to compatibility issues with modern web browsers like Microsoft Edge, causing printing and saving errors.
What should I do if 'Microsoft Print to PDF' is missing in Edge?
You can re-enable it by opening the Windows Features menu (search 'Turn Windows features on or off' in the Start menu), checking the box next to 'Microsoft Print to PDF', and clicking OK to apply the changes.
