Fix Acrobat Pro DC Cannot Select Brother Printer on Remote Desktop
Question details
The user is unable to select or print to their usual Brother printer in Adobe Acrobat Pro DC when using a remote desktop service.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Attempting to print a PDF document to a Brother printer over a remote desktop connection after a software upgrade.
- Observed behavior
- The Brother printer is missing from the printer selection menu and printing is unavailable.
Ensure that your Brother printer is powered on, properly connected to the host computer, and that remote desktop printer redirection is enabled in your connection settings.
Update Adobe Acrobat DC to the Latest Version
Updating Acrobat can resolve known printing bugs introduced in earlier releases.
Software updates often contain patches for bugs that affect external device recognition, including printers over remote desktop.
Launch Adobe Acrobat Pro DC and navigate to the top menu bar.
Click on 'Help' in the menu bar and select 'Check for Updates' from the dropdown list.
Follow the on-screen prompts to download and install any available software updates.
Restart Adobe Acrobat DC and open your PDF to see if the Brother printer is now available in the print dialog.
Verify Remote Desktop Printer Redirection Settings
Ensuring printer redirection is active allows the remote session to access your local Brother printer.
Use WPS Office to Print Your PDFs Without Hassle
If Adobe Acrobat continues to have issues recognizing your printer on remote desktop, WPS Office provides a lightweight, highly compatible PDF reader and editor that makes selecting printers and printing documents straightforward.
- 1. Install WPS Office: Download and install WPS Office on your remote desktop or local machine.
- 2. Open the PDF: Right-click your PDF document and select 'Open with WPS PDF'.
- 3. Access the print menu: Click the 'Print' icon on the top toolbar or press the Ctrl+P shortcut.
- 4. Select printer and print: Choose your Brother printer from the 'Printer' dropdown menu, adjust your settings, and click 'Print'.
Frequently Asked Questions
Why do printers disappear in remote desktop sessions?
Printers can disappear if the Remote Desktop Connection settings do not have 'Printer Redirection' enabled, or if the remote server lacks the necessary printer drivers for your specific Brother printer model.
Does updating Adobe Acrobat fix missing printer issues?
Yes, Adobe often releases patches for known bugs in Acrobat DC. Updating to the latest version via Help > Check for Updates can restore printer recognition over remote desktop.
Can I use WPS Office to print PDFs if Adobe Acrobat fails?
Absolutely. WPS Office features a robust built-in PDF reader that can open, edit, and print PDF files seamlessly, providing an excellent alternative if you encounter printer selection errors in Acrobat.
