Fix Acrobat Pro DC Closing During OCR Page Recognition
Question details
Users experience silent crashes when attempting to run OCR (Optical Character Recognition) on scanned PDF files.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- Windows 10
- Scenario
- Performing page recognition to extract text from scanned PDFs.
- Observed behavior
- The application suddenly closes without displaying any error message during the recognition process. The issue occurs across multiple computers and affects other recognition-based tools.
Before proceeding, ensure you have saved all active work in other applications and temporarily pause any heavy background tasks that might interfere with your system memory during the OCR process.
Test Alternative PDF Files to Rule Out Corruption
Determine whether the crash is triggered by an isolated corrupted scanned PDF rather than a software failure.
Corrupt PDF structures or overly complex scanned images can overwhelm the OCR engine, causing a silent crash. Isolating the file is the most critical first step.
Launch the application without opening your problematic PDF document.
Navigate to 'File' > 'Open' and select a completely different, ideally simpler, scanned PDF file.
Go to 'Tools' > 'Scan & OCR' > 'Recognize Text' and run the process. If it succeeds without closing, the original file is likely corrupted.
Update and Repair Acrobat Pro DC
Fix underlying software glitches, missing security patches, or third-party conflicts that trigger silent crashes.
Analyze Windows Event Viewer Logs
If the software continues to crash across multiple Windows 10 computers, check system logs to gather details for support.
Use WPS Office to Perform OCR on Scanned PDFs
If your current PDF editor continues to crash during text recognition, try WPS PDF. It features a highly accurate, built-in OCR engine that runs efficiently on Windows 10, allowing you to extract and edit text from scanned documents seamlessly.
- 1. Download WPS Office: Download and install WPS Office Free on your Windows 10 computer.
- 2. Open the Scanned PDF: Launch WPS PDF and open the scanned document you need to process.
- 3. Access the OCR Tool: Navigate to the 'Tools' tab and click on 'OCR' in the top ribbon menu.
- 4. Extract Text: Select your document's language and desired output format, then click 'Extract' to quickly recognize the text without system crashes.
Frequently Asked Questions
Why does Acrobat Pro DC close without displaying an error message?
Silent crashes often occur during memory-intensive tasks like OCR when the software encounters a structurally corrupted file, experiences a conflict with a third-party plug-in, or abruptly runs out of allocated system memory.
How can I tell if my scanned PDF is corrupted?
The easiest way to check for file corruption is to open and process several different scanned PDFs. If the OCR tool works perfectly on other files but fails on one specific document, that particular file is likely corrupted.
Can I perform OCR on a scanned PDF for free?
Yes, you can use alternative PDF editors like WPS PDF. It offers a lightweight, built-in OCR tool that allows you to extract text from scanned documents accurately while remaining fully compatible with standard PDF formats.
Will repairing the application delete my PDF files?
No. Running the 'Repair Installation' function only verifies and replaces missing or damaged application program files. Your personal PDF documents and saved data will not be affected.
