Fix Acrobat Shared Review PDF Missing Files on Server Error
Question details
Users need to resolve an error preventing them from accessing or syncing comments in a locally hosted shared-review PDF.
- Product
- Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Publishing comments or checking for new comments in a shared-review PDF stored on a local network server.
- Observed behavior
- Acrobat reports that one or more files are missing on the server, halting the comment synchronization process.
Ensure that your local network server is currently online and that your device has a stable connection to the network drive hosting the PDF.
Verify Network Path and Folder Permissions
Ensure all reviewers have the correct read/write access and that files have not been moved or blocked by security software.
Acrobat shared reviews rely on specific subfolders and XML files to synchronize comments. If these files are moved, or if network permissions change, Acrobat cannot locate the data it needs to update the review.
Ensure the network drive or UNC path used to host the shared review is identical and reachable for all users participating in the review.
Right-click the shared folder on your local server, navigate to Properties, then the Security tab. Confirm that all reviewers have both Read and Write access.
Confirm that the original review PDF and all Acrobat-generated subfolders (which store XML comment files) remain in their exact original locations without being renamed.
Check your network security software to ensure it is not blocking XML files or PDF attachments from being read from or written to the server.
Collaborate and Share PDFs Effortlessly with WPS Office
Avoid complex local server setups and missing file errors by using WPS Office. WPS PDF offers built-in cloud sharing and real-time commenting, making it simple to collect feedback from multiple reviewers without network configuration issues.
- 1. Open your document in WPS Office: Launch WPS Office and open the PDF file you wish to send out for review.
- 2. Share via WPS Cloud: Click the Share button in the top right corner and choose to upload the document to WPS Cloud to generate a secure sharing link.
- 3. Distribute the link: Send the generated link to your reviewers so they can easily access the document.
- 4. Add comments and annotations: Reviewers can add their comments, highlights, and annotations directly in their browser or through the WPS app.
- 5. Sync and view in real-time: View all synchronized comments from your team in real-time within the WPS PDF viewer without relying on local server folders.
Frequently Asked Questions
Why does Acrobat report missing files during a shared review?
This typically happens if the XML comment files generated by Acrobat are deleted, moved, blocked by a firewall, or if reviewers lose read/write permissions to the local server folder.
How do I fix a broken shared review in Acrobat?
First, check folder permissions and network connectivity to ensure all files are accessible. If the original server files are completely lost or corrupted, you must end the current review and initiate a new shared review.
Can antivirus software interfere with PDF shared reviews?
Yes, strict antivirus or firewall configurations may flag and block the transmission of XML files or attachments over your local network, causing synchronization failures.
What server permissions are required for an Acrobat shared review?
Every participant must have both Read and Write permissions to the shared network folder so they can access the original PDF and successfully publish their individual comment XML files to the subfolders.
