Fix Acrobat Shared Review Sending PDF as Email Attachment
Question details
The user needs to fix an issue where starting a shared review sends the document as an email attachment instead of storing it in the designated shared-review folder.
- Product
- Adobe Acrobat DC
- Device & OS
- not provided
- Scenario
- Initiating a shared commenting and review workflow for a PDF document.
- Observed behavior
- Acrobat DC sends the reviewers a PDF attachment instead of directing them to the expected shared-review storage location, although reviewers can still see each other's comments.
Verify that you have administrative or write permissions to your designated network drive or SharePoint server, and ensure your Acrobat DC application is fully updated.
Reset the Shared Review Folder Setup
Create a fresh shared-review folder and remove the old setup to overwrite any corrupted pathways or outdated storage settings.
Often, Acrobat reverts to sending an email attachment when it encounters a synchronization issue or a permission block in the initially designated shared-review storage folder. Completely resetting the folder path forces the software to establish a fresh connection to your network drive or SharePoint server.
Navigate to your current server location and remove the original shared-review PDF files along with the existing storage folder.
Set up a new, empty folder on your network drive or SharePoint site specifically dedicated to this shared review.
Open your original PDF in Acrobat DC, navigate to the Send for Shared Commenting tool, and select your newly created folder as the storage location.
Send the review invitation to a test email address and confirm that the system uses the folder link rather than attaching the PDF file.
Collaborate on PDFs Seamlessly with WPS Office
Avoid complicated network drive setups, SharePoint errors, and email attachment issues by using WPS Office. With built-in WPS Cloud integration, you can easily share PDFs via secure links for streamlined viewing and collaboration.
- 1. Open your PDF: Launch WPS Office and open the PDF document you want to share for review.
- 2. Access the Share feature: Click on the 'Share' button located in the top right corner of the workspace.
- 3. Create a secure link: Select 'Create Link' to automatically upload the file to your secure WPS Cloud storage.
- 4. Adjust permissions: Set the document permissions to determine who can view or interact with the shared PDF.
- 5. Distribute the link: Copy the generated link and send it to your reviewers so they can access the document without needing an email attachment.
Frequently Asked Questions
Why does Acrobat attach the PDF instead of using the shared link?
This usually happens due to misconfigured storage locations, corrupted shared-review folders, or outdated server environments (like legacy SharePoint versions) that fail to authenticate the shared link. When the path fails, the system defaults to sending an attachment.
Can reviewers still see comments if the PDF is sent as an email attachment?
Yes, in some cases, the embedded metadata still successfully connects back to the server, allowing reviewers to sync and see comments. However, the file delivery method defaults to an attachment because the initial folder access was interrupted.
How do I check my Acrobat DC version to ensure compatibility?
Open Acrobat DC, click on 'Help' in the top menu bar, and select 'About Adobe Acrobat'. This will display a pop-up window showing your exact product version number, which you can cross-reference with the latest available updates.
