Fix Acrobat Sign Audit Report Missing from Signed Documents
Question details
Users are not receiving the audit report as an email attachment when a signed document is returned via Acrobat Sign.
- Product
- Adobe Acrobat Sign
- Device & OS
- not provided
- Scenario
- Receiving a completed, signed document via email after it has been fully processed through Acrobat Sign.
- Observed behavior
- The email contains the signed document, but the expected audit report PDF attachment is missing.
Ensure you have the necessary login credentials to access your Acrobat Sign account. If you are not an administrator, you will need to contact your organization's account admin to adjust these global attachment settings.
Enable Audit Report Attachments in Account Settings
Use this solution to modify your Acrobat Sign preferences so that audit reports are automatically attached to completion emails.
By default, the audit report should be attached to the signed document and sent as an email attachment. If this feature has been turned off, you or your administrator can re-enable it directly from the main account settings.
Navigate to the Adobe Acrobat Sign web portal and log in with your account credentials.
Click on the 'Account' tab in the top navigation menu, then select 'Account Settings' from the left-hand sidebar.
Under the Account Settings menu, click on 'General Settings' to open the configuration options for document handling.
Locate the option to attach the audit report to the completed document. Check the box to enable it, and save your changes.
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Frequently Asked Questions
Why can't I find the General Settings in my Acrobat Sign account?
If you do not see the Account or General Settings tabs, your account likely lacks administrator privileges. You must contact your organization's Acrobat Sign administrator to make global changes to email attachments.
Can I download the audit report manually if it wasn't emailed?
Yes, you can log into your Acrobat Sign account, navigate to the Manage tab, select the completed agreement, and download the audit report directly from the document's history pane.
What information does the Acrobat Sign audit report contain?
The audit report includes a detailed log of all actions taken on the document, including timestamps, IP addresses, authentication methods, and the identities of the parties who viewed and signed the agreement.
