Fix Adobe Acrobat Cannot Share or Email PDFs on macOS
Question details
The user is unable to share or email PDFs directly from Adobe Acrobat DC on their Mac because the sharing window appears blank. Additionally, updating or reinstalling the software fails with Exit Code 7, DW003, and DW006 errors.
- Product
- Adobe Acrobat DC
- Device & OS
- macOS Catalina
- Scenario
- Attempting to send a PDF via email or share it directly from the Acrobat application interface.
- Observed behavior
- The file sharing window remains completely blank, preventing the action. Attempts to update or reinstall Acrobat result in installation failures accompanied by Exit Code 7 and DW errors.
Before applying these fixes, test whether the sharing problem occurs with all PDF documents or just a single specific file. Ensure your Mac is connected to the internet and that your default email client is properly configured in your macOS system settings.
Disable Protected Mode and Reset Acrobat Preferences
Temporarily disabling Acrobat's Enhanced Security features and resetting corrupted preferences can restore functionality to the blank sharing window.
A blank sharing window often indicates a conflict with Acrobat's sandbox protections or corrupted user preference files. Adjusting these settings forces Acrobat to reload the sharing interface.
Open Adobe Acrobat DC. In the top macOS menu bar, click on 'Acrobat DC' and select 'Preferences'.
Navigate to the 'Enhanced Security' category in the left pane. Uncheck the option related to Protected Mode or Enhanced Security, then restart Acrobat to see if the sharing window loads.
If the window remains blank, close Acrobat. Navigate to your Mac's Library/Preferences folder (~/Library/Preferences) and move the 'com.adobe.Acrobat.Pro.plist' file (and any Acrobat-related preference folders) to the Trash, then relaunch the application.
Perform a Clean Reinstallation Using the Acrobat Cleaner Tool
Use this method if your Acrobat update or installation fails with Exit Code 7, DW003, or DW006 errors.
Easily Share and Email PDFs on Mac with WPS Office
If Acrobat continues to experience installation failures and blank sharing windows on your Mac, you can seamlessly open, share, and email your PDFs using WPS Office. It provides a highly compatible and stable environment for handling your documents without complex error codes.
- 1. Download and Install WPS Office: Download WPS Office for Mac and complete the quick, error-free installation process.
- 2. Open Your PDF Document: Launch WPS Office, click 'Open', and select the PDF file you wish to share or email.
- 3. Access the Share Menu: Click on the 'Share' or 'Email' icon located in the top navigation toolbar.
- 4. Send Your PDF: Choose 'Send as Attachment' to automatically draft a new email in your Mac's default mail client with the PDF attached, and click send.
Frequently Asked Questions
What causes the sharing window to appear blank in Adobe Acrobat on Mac?
A blank sharing window is typically caused by corrupted Acrobat preference files, network connectivity glitches, or conflicts with Acrobat's Enhanced Security/Protected Mode settings that prevent the sharing interface from rendering properly.
What does Exit Code 7 mean during Acrobat installation?
Exit Code 7 is an installation payload error indicating that the installer was unable to complete the installation process, often because it lacks permission to overwrite existing corrupted files or folders from a previous Acrobat version.
How can I email a PDF on Mac if my Acrobat is broken?
You can bypass Acrobat entirely by locating the PDF file in your Finder, right-clicking it, selecting 'Share', and choosing 'Mail'. Alternatively, you can open the Mac Mail app and simply drag and drop the PDF file into a new message window.
