Fix Adobe Acrobat Cannot Type @ Symbol After Update
Question details
Users are unable to type the @ symbol or use AltGr combinations in the Add Signers dialog of Adobe Acrobat.
- Product
- Adobe Acrobat and Reader
- Device & OS
- Windows
- Scenario
- Adding signers or entering email addresses in a PDF document using a French keyboard layout.
- Observed behavior
- The @ symbol and other AltGr characters do not appear when typed, though pasting the symbol manually from the clipboard still functions.
Ensure you have an active internet connection to download the necessary software updates from Adobe, and save any open PDF documents before proceeding.
Install the Optional Adobe Acrobat Update
Updating Adobe Acrobat to version 21.07.2009x or newer resolves the keyboard-input bug preventing AltGr characters from functioning.
Adobe has released a specific patch addressing the AltGr input failure introduced in the September 21 update. Applying this update restores full keyboard functionality in the Add Signers dialog.
Launch Adobe Acrobat or Acrobat Reader on your Windows computer.
Click on 'Help' in the top menu bar, then select 'Check for Updates' from the dropdown menu.
Follow the on-screen prompts to download and install the 21.07.2009x update or any newer version available.
Once the installation process is complete, restart your computer to fully apply the software changes.
Use the Copy and Paste Workaround
If you cannot update the software immediately, you can bypass the input issue by copying and pasting the @ symbol from your clipboard.
Easily Add Signers and Edit Text with WPS PDF
Avoid keyboard input bugs entirely by using WPS Office's built-in PDF editor. It offers a smooth, lightweight experience for editing text, filling forms, and managing electronic signatures without frustrating glitches.
- 1. Open your PDF: Launch WPS Office and open your PDF document.
- 2. Access the Fill & Sign tool: Navigate to the 'Protect' or 'PDF Edit' tab and select the signature or text editing tools.
- 3. Enter details securely: Type email addresses and add your electronic signature seamlessly using your native keyboard layout.
Frequently Asked Questions
Why is my French keyboard not typing the @ symbol in Adobe Acrobat?
A software bug introduced in the September 21 update of Adobe Acrobat and Reader prevents the Add Signers dialog from recognizing AltGr key combinations, which are required for typing the @ symbol on French keyboards.
Will changing my Windows keyboard language fix the Acrobat input issue?
No, changing the Windows language settings or using the Windows on-screen virtual keyboard does not resolve this specific Adobe Acrobat bug. You must install the official update patch to fix it permanently.
How do I manually download the Adobe Acrobat patch?
You can visit the official Adobe Acrobat update release notes website, locate version 21.07.2009x, and download the standalone installer appropriate for your operating system version.
