Fix Adobe Acrobat Crashing When Using the Hand Tool
Question details
Adobe Acrobat repeatedly crashes when the user tries to scroll through PDF documents using the Hand tool, even after updating the software.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Scrolling through multi-page PDF documents.
- Observed behavior
- The application suddenly closes or crashes repeatedly whenever the Hand tool is utilized.
Ensure you have saved any open work in other PDF documents to prevent data loss before attempting to repair the installation or modify security preferences.
Update and Repair Adobe Acrobat
Checking for updates and running the built-in repair tool can resolve crashes caused by missing or corrupted application files.
Go to Help > About Adobe Acrobat/Reader DC to verify your current software version.
Navigate to Help > Check for Updates and proceed to install any pending software updates.
On Windows, select Help > Repair Installation and wait for the software to automatically fix corrupted files. Restart the application afterward.
Temporarily Disable Protected Mode and Enhanced Security
Protected Mode can sometimes conflict with specific tools. Disabling it temporarily helps identify if it is the root cause of the crash.
View and Scroll PDFs Smoothly with WPS PDF
If your current PDF reader continues to crash, you can easily open, scroll, and manage your PDF documents using WPS PDF. It provides a stable and lightweight reading experience without unexpected crashes.
- 1. Download and Install: Download and install WPS Office for free from the official website.
- 2. Open your PDF document: Launch WPS Office, select 'Open' from the home screen, and choose the PDF file you wish to read.
- 3. Navigate with ease: Use the built-in Hand tool or simply scroll using your mouse wheel for a seamless, crash-free reading experience.
Frequently Asked Questions
Why does my PDF reader crash when I scroll?
Crashes during scrolling are typically caused by outdated software, corrupted installation files, or overly strict security settings that conflict with the application's rendering engine.
What is Protected Mode in PDF software?
Protected Mode is a security feature designed to run PDF files in a confined sandbox environment. This prevents potentially malicious documents from making unwanted changes to your computer's system.
How do I know if my PDF reader is fully updated?
You can navigate to the 'Help' menu and select 'Check for Updates' or 'About' to view your current version and see if newer patches are available for download.
