Fix Adobe Acrobat Freezing When Creating Shared Review Folder on SharePoint
Question details
The user is attempting to create a shared review folder on SharePoint via Acrobat Pro DC, but the application freezes despite having full site permissions.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Initiating a Shared Review workflow in Acrobat using a SharePoint site as the destination repository.
- Observed behavior
- Acrobat Pro DC hangs or completely freezes during the folder creation process on the SharePoint server.
Ensure you have a stable network connection and verify that you can manually log into your SharePoint site via a web browser to successfully create a folder outside of Acrobat.
Verify SharePoint Access and Authentication Outside Acrobat
Confirm that your SharePoint permissions and network connectivity are fully functional in a standard web browser to rule out server-side restrictions.
Acrobat relies on the underlying operating system and browser authentication tokens to connect to SharePoint. If your session is expired or requires multi-factor authentication (MFA) that Acrobat cannot process, the application may freeze while waiting for a response.
Launch your default web browser and navigate directly to the SharePoint document library where you want to host the review.
Click 'New' and select 'Folder'. If you encounter any permission errors or authentication prompts, resolve them here first.
If using Windows, map the SharePoint document library as a network drive in File Explorer to ensure persistent connectivity.
Update Acrobat and Re-authenticate Your Account
Clear existing session data by signing out, then update Acrobat to patch any known SharePoint integration bugs.
Test an Alternative SharePoint Location or Workflow
Bypass potential corruption or strict policies in the current SharePoint library by testing a different directory or falling back to another supported review method.
Easily Share and Review PDFs using WPS Office
Avoid complex SharePoint setups and application freezing issues by using WPS Office to collaborate on PDF documents. WPS PDF offers built-in cloud sharing and commenting tools that are lightweight, fast, and highly compatible with standard PDF workflows.
- 1. Open PDF in WPS: Launch WPS Office and open the PDF document you want to send for review.
- 2. Access Share Tool: Navigate to the top-right corner of the interface and click on the 'Share' button.
- 3. Generate Cloud Link: Select 'Create Link' to automatically upload your document to WPS Cloud.
- 4. Set Permissions: Adjust the link settings to allow reviewers to add comments and annotations securely.
- 5. Share with Team: Copy the generated link and distribute it to your team for hassle-free, freeze-free collaboration.
Frequently Asked Questions
Why does Adobe Acrobat freeze specifically when connecting to SharePoint?
Acrobat often freezes due to outdated session tokens, network latency, or mismatched permissions between the Adobe application and SharePoint's strict modern authentication policies.
Can I use a regular network drive for Acrobat Shared Review instead of SharePoint?
Yes, you can configure an internal shared network folder (SMB drive) as an alternative repository for Shared Reviews if the SharePoint integration continues to fail.
How do I clear Adobe Acrobat cache to fix SharePoint connection issues?
You can clear the cache by navigating to your local AppData directory (e.g., C:\Users\[Username]\AppData\Local\Adobe\Acrobat) and deleting the temporary cache folders, then restarting the application.
