Fix Adobe ExportPDF OCR Not Working and Refund Options
Question details
The user is unable to make scanned text editable using the OCR feature in ExportPDF, expects direct PDF OCR functionality, and wishes to request a refund or cancel their subscription.
- Product
- Adobe ExportPDF
- Device & OS
- not provided
- Scenario
- Attempting to apply OCR directly to a scanned PDF document to edit the text within the same PDF file.
- Observed behavior
- The OCR feature does not work when applied directly to the PDF file, leading the user to believe the service is broken and prompting a refund request.
Confirm whether you are trying to edit the text directly inside the PDF or converting it to another format, as ExportPDF handles OCR differently based on the output file type.
Use OCR During PDF Conversion
Apply OCR correctly by converting the scanned PDF into an editable Word or Excel document, which is the supported method in ExportPDF.
Adobe ExportPDF does not support applying OCR directly to a PDF to make the PDF itself editable. The OCR engine is only triggered when you export the PDF into a target document format, such as Microsoft Word or Excel.
Log in to Adobe Document Cloud and navigate to the ExportPDF tool interface.
Upload or select the scanned PDF file you want to make editable.
Select 'Microsoft Word' (*.docx) or 'Microsoft Excel' (*.xlsx) as the target format.
Ensure the document language is correctly set. ExportPDF will automatically run OCR during the conversion process.
Click 'Export'. Once the conversion finishes, download the Word or Excel file to edit your newly recognized text.
Cancel Subscription and Request a Refund
Follow Adobe's official cancellation process if ExportPDF does not meet your direct PDF editing needs.
Extract and Edit Text from Scanned PDFs easily with WPS Office
Bypass export limitations with WPS PDF. Our built-in OCR tool allows you to accurately extract text from scanned documents or effortlessly convert them into fully editable Word files with just a few clicks.
- 1. Open the PDF in WPS Office: Launch WPS Office and open your scanned PDF document.
- 2. Access the OCR Tool: Navigate to the 'Tools' tab on the top ribbon and click on 'OCR'.
- 3. Choose Extraction Method: Select whether you want to extract text to a plain text box or convert the scanned pages into a fully editable Word document.
- 4. Process and Save: Click 'Start' to let the OCR engine recognize the text, then save your newly editable file.
Frequently Asked Questions
Why is ExportPDF not recognizing the text in my scanned document?
ExportPDF is designed to apply OCR only when converting a PDF into another format, like Word or Excel. It cannot run OCR to let you edit text directly on the original PDF file.
Can I edit a scanned PDF directly without converting it to Word?
Not with ExportPDF. Direct editing of scanned PDFs requires dedicated PDF editing software like Adobe Acrobat Pro or WPS PDF, which support in-place OCR and text editing.
How long does it take to receive a refund from Adobe after cancelling?
If you are eligible for a refund (typically by cancelling within 14 days of purchase), it usually takes 5-7 business days for the funds to appear back on your original payment method.
