Fix Cannot Install Acrobat X Pro from Creative Suite 6 Disc
Question details
The user is unable to install Adobe Acrobat X Pro from a physical Creative Suite 6 (CS6) disc after uninstalling a trial version of Acrobat Pro DC.
- Product
- Adobe Acrobat X Pro
- Device & OS
- not provided
- Scenario
- Attempting to install an older version of Acrobat from a CS6 DVD after removing a newer Acrobat DC trial.
- Observed behavior
- The installation process unexpectedly stops and the optical drive ejects the installation disc.
Verify that your computer is equipped with a DVD-ROM drive rather than a standard CD-ROM drive, as Creative Suite 6 installation discs are DVDs.
Remove Remaining Trial Files and Verify Compatibility
Clear any conflicting files left over from the Acrobat DC trial and ensure your operating system supports Acrobat X Pro.
Conflicts often arise when attempting to install an older software version after a newer trial version was installed. Leftover registry keys or application files can halt the installation process.
Additionally, older software like Acrobat X Pro lacks compatibility with modern operating systems.
Download and run the official Adobe removal tool to completely wipe out any lingering files and registry entries related to the Acrobat Pro DC trial.
Verify your current operating system version. Note that Windows 8 and later, as well as macOS 10.7 and later, are not officially supported for Acrobat X.
Reinsert the CS6 DVD into a compatible DVD-ROM drive. Open the drive folder from your desktop and run the setup file to try the installation again.
Use WPS PDF to Edit and Manage Documents Securely
Since Adobe Acrobat X is outdated and lacks security updates, you can safely open, edit, and manage your PDF files using the built-in WPS PDF tool without relying on obsolete software.
- 1. Download WPS Office: Visit the official WPS website, download the free suite, and complete the quick, disc-free installation.
- 2. Open WPS PDF: Launch WPS Office and click on 'PDF Edit' on the home screen, or simply drag and drop your PDF file into the application window.
- 3. Edit Your PDF Files: Use the top ribbon tools to edit text, insert images, highlight content, or manage pages easily and securely.
Frequently Asked Questions
Why does my CS6 installation disc keep ejecting automatically?
This usually happens if your optical drive is a CD-ROM drive rather than a DVD-ROM drive. CS6 installation media are DVDs, which cannot be read by standard CD drives.
Is Adobe Acrobat X Pro compatible with Windows 10 or macOS newer versions?
No. Acrobat X is an older software release and is not officially supported on Windows 8, Windows 10, Windows 11, or macOS 10.7 and later.
Is it safe to continue using Adobe Acrobat X Pro today?
No, it is highly discouraged. Acrobat X reached its end of support years ago, meaning it no longer receives critical security patches, which leaves your computer vulnerable to exploits.
