How to Fix Exit Code 6 and Error 1935 When Installing Acrobat X
Question details
The user is unable to install Acrobat X due to multiple system and installer errors including Exit Code 6 and Error 1935.
- Product
- Adobe Acrobat X
- Device & OS
- Windows
- Scenario
- Installing Acrobat X from the Creative Suite 6 package.
- Observed behavior
- The installation fails entirely, displaying Exit Code 6, Error 1935, HRESULT 0x80070BC9, and MSI error 1603.
Ensure you are logged into Windows with an administrator account and save any open work, as these troubleshooting steps will require you to restart your computer.
Install Pending Windows Updates and Restart
Error 1935 and HRESULT 0x80070BC9 often indicate that the installation is blocked by pending system reboots or missing Windows components.
Software installations that rely on system assemblies can fail if Windows has updates pending a restart. Clearing these pending tasks is the most effective first step.
Press the Windows key, type "Windows Update" into the search bar, and select "Check for updates" from the search results.
Click the "Check for updates" button. If any updates are available, click "Download and install" to apply them to your system.
Once the updates are fully installed, click the "Restart now" button to reboot your system and finalize any pending assembly installations.
Locate your Creative Suite 6 setup file, right-click it, and select "Run as administrator" to retry the Acrobat X installation.
Verify and Repair the .NET Framework
A corrupted or missing .NET Framework is a primary cause for MSI error 1603 and Error 1935 during Adobe software installations.
Isolate and Run the Acrobat Installer as Administrator
Installing Acrobat X directly from its standalone payload folder bypasses the main CS6 wrapper, which can resolve Exit Code 6 conflicts.
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Frequently Asked Questions
What does Error 1935 mean during software installation?
Error 1935 typically occurs when the Windows operating system fails to install required system assemblies or components, such as the .NET Framework, which are necessary for the software to run.
Why do I get Exit Code 6 when installing Adobe Creative Suite?
Exit Code 6 indicates that the installation process completed with errors. It usually means some components installed successfully while others, like Acrobat X, failed due to software conflicts, lack of permissions, or missing system files.
How can I fix MSI Error 1603?
MSI Error 1603 is a generic Windows Installer error. It can often be resolved by running the installer as an administrator, ensuring no background processes are blocking the installation, and verifying that the destination folder is not encrypted or restricted.
Can I install Acrobat X separately from the CS6 package?
Yes, you can navigate to the Adobe CS6 installation folder, locate the Acrobat payload folder, and run the setup.exe file specifically for Acrobat as an administrator to isolate and troubleshoot the installation.
