Fix Data Matrix Barcodes Turning Gray in Adobe Reader
Question details
The user needs to know why dynamic Data Matrix barcodes in a PDF form work correctly in Adobe Acrobat but turn gray and stop updating when opened in Adobe Reader.
- Product
- Adobe Reader
- Device & OS
- not provided
- Scenario
- Opening and interacting with a PDF form that contains a dynamic Data Matrix barcode.
- Observed behavior
- The dynamic Data Matrix barcode turns gray or stops updating within the form, particularly after the barcode is moved or adjusted.
Ensure you are using the latest version of your PDF reader and verify whether the PDF document has special security or licensing restrictions applied by its author.
Verify Reader Usage Rights and Acquire Necessary Licensing
Dynamic 2D barcodes require specific usage rights to function properly in the free Adobe Reader.
Although a dynamic barcode might work perfectly in Adobe Acrobat, Adobe Reader restricts this functionality unless the document has been specifically 'Reader-extended' with the correct licensing.
Without these extended rights, Adobe Reader will gray out the barcode to indicate that dynamic updates are disabled by default.
Open the PDF in Adobe Reader, go to 'File' > 'Properties', and check the 'Security' tab to see what interactive actions are currently allowed.
If you are the document recipient, contact the form creator or vendor to request a version of the form with dynamic 2D barcode rights enabled.
If you are the author, you must purchase the appropriate Adobe LiveCycle or Acrobat enterprise licensing that permits applying Reader Extensions for 2D barcodes.
Edit and Fill Standard PDF Forms Seamlessly with WPS Office
While proprietary dynamic barcodes require expensive licenses, WPS Office provides a lightweight, free, and highly compatible suite for handling standard PDF forms, documents, and spreadsheets without the heavy licensing fees.
- 1. Download and install: Get WPS Office from the official website and install it on your device.
- 2. Open your PDF: Launch WPS Office, click 'Open', and select your PDF form to view or edit.
- 3. Fill and save: Use the intuitive PDF tools to fill out standard form fields and save your document securely.
Frequently Asked Questions
Can I enable dynamic 2D barcodes in Adobe Reader for free?
No, creating forms with dynamic 2D barcodes that successfully update in the free Adobe Reader typically requires an advanced, paid license from Adobe to apply the necessary Reader Extensions.
Why does the barcode work in Acrobat but not Reader?
Adobe Acrobat is a paid authoring tool with full functionality, while Adobe Reader is a free viewer. Reader disables certain dynamic features, like 2D barcodes, unless the document explicitly grants extended usage rights.
What are Reader Extended Rights?
Reader Extended Rights are special permissions applied to a PDF by its creator using Acrobat Pro or Adobe LiveCycle. They unlock specific advanced features in the free Adobe Reader, such as saving form data or updating dynamic barcodes.
