Fix Epson ET-7700 Rear Tray Missing When Printing PDFs in Acrobat
Question details
The user is unable to select the rear tray option when printing PDF files using an Epson ET-7700 printer via Adobe Acrobat, though the option appears for JPEG files.
- Product
- Adobe Acrobat, Epson ET-7700
- Device & OS
- not provided
- Scenario
- Attempting to print a PDF document from Adobe Acrobat using the rear paper tray of an Epson ET-7700.
- Observed behavior
- The rear tray paper source option is missing from the printer properties dialogue when printing a PDF, despite being available for other file formats like JPEG.
Ensure your Epson ET-7700 printer is powered on, securely connected to your computer, and has the correct paper size loaded into the rear tray before modifying software print settings.
Adjust Adobe Acrobat Paper Source Settings
Use this solution to prevent Adobe Acrobat from automatically overriding the printer's manual tray selections based on the PDF's digital page size.
Adobe Acrobat includes a feature that automatically selects the paper source by the PDF page size. This setting can conflict with your Epson printer driver, hiding specific hardware options like the rear tray.
Open your PDF file in Adobe Acrobat, click on 'File' in the top menu, and select 'Print'.
In the Print dialog box, locate the 'Page Sizing & Handling' section and uncheck the box labeled 'Choose paper source by PDF page size'.
Click the 'Properties' button next to the Epson ET-7700 printer name at the top of the dialog.
Navigate to the 'Main' or 'Paper/Quality' tab in the Epson properties window, set the Paper Source to 'Rear Paper Feed', and click 'OK'.
Update or Reinstall the Epson Printer Driver
Use this method if the rear tray option is missing due to generic, outdated, or corrupted printer drivers.
Print PDFs with Exact Paper Source Control in WPS Office
If Adobe Acrobat continues to block access to your printer's hardware features, try using WPS Office. Its built-in PDF reader interfaces directly with system printer drivers, allowing you to easily select specific trays like the Epson rear tray for accurate document printing.
- 1. Open the PDF in WPS Office: Launch WPS Office and open the PDF file you are trying to print.
- 2. Access the Print Menu: Click the 'Menu' button in the top left corner and select 'Print', or press the Ctrl+P shortcut.
- 3. Configure Printer Properties: Select your Epson ET-7700 from the printer dropdown list, then click the 'Properties' button.
- 4. Select the Rear Tray: In the printer preferences window, change the Paper Source to the Rear Tray, click 'OK', and hit 'Print'.
Frequently Asked Questions
Why does the rear tray option appear for JPEG files but not PDFs?
JPEG printing typically utilizes the default operating system print viewer, which directly reads the printer driver's hardware capabilities. Adobe Acrobat uses its own complex print dialogue that can override or hide driver options if features like 'Choose paper source by PDF page size' are enabled.
Does the selected paper size affect the available printing trays?
Yes. Printer drivers are designed to prevent jams by restricting certain paper sizes and media types (like thick cardstock or specific photo paper dimensions) to specific trays. If your PDF's paper size is incompatible with the rear tray specifications, the option will be hidden.
How do I ensure my Epson printer driver is correctly installed on Windows?
If you relied on Windows automatically adding the printer, you may be using a generic driver. You must visit the official Epson support website, download the manufacturer's specific driver for the ET-7700 model, and run the installer to access all hardware features like the rear tray.
