Fix Missing Open In Button in Acrobat Reader for Microsoft Intune
Question details
Users need to restore the Open In button to transfer PDF files to external cloud storage services like OneDrive and Dropbox.
- Product
- Acrobat Reader for Microsoft Intune
- Device & OS
- not provided
- Scenario
- Attempting to export or transfer PDF documents from the enterprise PDF reader to third-party file storage services.
- Observed behavior
- The 'Open In' button has completely disappeared from the application interface following a recent app update, blocking file transfers.
Before proceeding, confirm with your organization's IT department whether any recent enterprise security policies have been pushed that intentionally block file sharing.
Update to the Latest Version of Acrobat Reader
Since the missing button was identified as a known product defect by the developers, installing the latest patch will restore the feature.
Software updates frequently include bug fixes for interface issues. The application developer confirmed that the missing 'Open In' button was a temporary defect in a specific release build. A patch has been deployed to fix this exact missing feature.
Navigate to the Apple App Store or Google Play Store on your mobile device.
Type 'Acrobat Reader for Intune' or simply 'Acrobat Reader' in the search bar to locate the app.
Tap the 'Update' button next to the application. If it says 'Open', you are already on the latest available version in your region.
Launch the app and open a PDF document to confirm the 'Open In' button has returned to the sharing menu.
Verify Microsoft Intune App Protection Policies with IT Admin
Ensure that your company's system administrators have not intentionally restricted file transfers to unmanaged apps.
Use WPS Office for Seamless PDF Management
If enterprise restrictions or application bugs in other PDF readers are interrupting your workflow, consider using WPS Office for your personal device. It offers a free, lightweight, and highly capable environment for managing all your documents with a familiar UI and seamless migration.
- 1. Download and Install: Get WPS Office for free from the official website or your device's app store.
- 2. Open Your PDF: Launch WPS Office and tap on 'Open' to select the PDF file you wish to view or share.
- 3. Share with Ease: Use the built-in sharing tools to seamlessly transfer your files to your preferred cloud storage.
Frequently Asked Questions
Why does Microsoft Intune restrict transferring PDF files?
Enterprise administrators use Microsoft Intune App Protection Policies to prevent company data leakage. This often involves disabling the 'Open In' or 'Share' features to stop employees from saving sensitive company documents to unmanaged personal cloud storage apps like Dropbox.
Can I manually roll back my mobile app to get the 'Open In' button back?
Generally, mobile app stores like the Apple App Store or Google Play Store do not natively support rolling back to previous app versions. You must wait for the developer to release a patched update to restore the missing functionality.
Is there a workaround while waiting for the bug fix to be released?
If sharing is blocked due to an app bug rather than an IT policy, you can try logging directly into your cloud service app (like the OneDrive app) and using its 'Upload' feature to browse for and import the PDF from your device's local file manager.
