Fix Missing SendNow Branding in Acrobat.com Send
Question details
The user is unable to find their paid SendNow branding in Acrobat.com Send and is also seeking information about adding a contacts list.
- Product
- Adobe Acrobat / SendNow
- Device & OS
- not provided
- Scenario
- The user is attempting to send branded correspondence using the Acrobat.com Send service but finds the branding functionality missing.
- Observed behavior
- Paid SendNow branding and contact list features do not appear in Acrobat.com Send after migrating or updating to the new service.
Verify that your Adobe account subscription is active and check the Adobe service status to ensure there are no ongoing outages affecting your web services.
Continue Using Adobe SendNow for Branded Emails
Since branding was not initially available during the Acrobat.com Send update, using the legacy SendNow service is the recommended official workaround.
During the original transition to Acrobat.com Send, custom branding and contact management were temporarily unavailable as they were still being integrated. If branded emails are a critical part of your workflow, reverting to the previous service platform is the most reliable short-term solution.
Navigate to the Adobe portal and log in with your Adobe ID credentials.
Instead of opening Acrobat.com Send, navigate to the legacy Adobe SendNow service from your account dashboard.
Upload your PDF document, verify that your saved branding (such as logos and headers) is correctly applied to the correspondence.
Enter your recipients' email addresses and send the branded document as you normally would.
Check Adobe Documentation for Service Updates
Because Acrobat.com Send is continuously updated, the branding feature may have already been restored in a recent patch.
Easily Brand and Share PDFs with WPS Office
Avoid online service limitations by using WPS Office. You can easily apply custom branding, such as watermarks or headers, to your PDF documents and share them directly from the desktop application.
- 1. Open Your PDF: Launch WPS Office and open the PDF document you want to send.
- 2. Add Custom Branding: Go to the 'Insert' tab and click on 'Watermark' to add your custom branding or company logo.
- 3. Prepare to Share: Click on the 'Menu' button in the top left corner, navigate to 'Share', and select 'Send Email'.
- 4. Send the Document: Your default email client will open with the branded PDF attached. Enter the recipient's address and hit send.
Frequently Asked Questions
Why did Adobe remove branding from Acrobat.com Send initially?
During the initial service update and transition from the legacy SendNow platform to Acrobat.com Send, the custom branding feature was not yet fully migrated, causing it to be temporarily missing for users.
Can I add a contacts list in Acrobat.com Send?
Contact management features were also affected during the original service update. You should check the current Adobe service documentation to see if contact lists have been re-integrated into the platform.
Will my previous SendNow branding be saved and transferred?
Yes, your paid branding settings are typically tied to your Adobe ID and should carry over once the branding feature is fully deployed and activated in the new Acrobat.com Send interface.
