Fix OneDrive Sync and PDF Printing Issues in Acrobat for iOS
Question details
Users are unable to save new PDFs to OneDrive or print PDF documents from the mobile app after performing an OS update.
- Product
- Acrobat Reader Mobile
- Device & OS
- iOS / iPadOS
- Scenario
- Attempting to save newly created PDF files to OneDrive or print documents directly from an iPad or iPhone.
- Observed behavior
- Existing files remain visible, but newly created files fail to synchronize with OneDrive across devices, and PDF printing functions stop working.
Verify that your iPhone or iPad has an active internet connection and ensure your connected OneDrive account has sufficient available storage space for new files.
Remove and Reconnect Your OneDrive Account
Re-authenticating your cloud storage connection often clears up synchronization glitches caused by recent OS updates.
When your device undergoes a major system update, existing login tokens for third-party cloud integrations can sometimes become invalid. Removing and re-adding the service forces the app to establish a fresh connection.
Launch the Acrobat Reader Mobile app and tap the 'Locations' tab located on the bottom toolbar.
Tap 'Edit' in the top-right corner of the Locations page, then tap the red minus sign next to your OneDrive account to remove it.
Close the Acrobat app completely from your recent apps switcher, then reopen it.
Return to the 'Locations' tab, sign back into your OneDrive account, and attempt to save a new PDF file to test the synchronization.
Investigate PDF Printing and App Version Issues
Checking for version mismatches and testing different files can help isolate whether the printing problem is system-wide or file-specific.
Seamlessly Sync, Edit, and Print PDFs with WPS Office
If you continue experiencing cloud sync failures or printing errors with your current PDF viewer, switch to WPS Office. It provides a highly stable, integrated PDF reader and editor that flawlessly connects with cloud services like OneDrive and prints directly from your iOS device.
- 1. Install WPS Office: Download and install the free WPS Office app from the Apple App Store on your iPhone or iPad.
- 2. Connect to OneDrive: Open the app, navigate to the 'Cloud' tab, select 'Add Cloud Storage', and log into your OneDrive account.
- 3. Open and Print: Tap your PDF file to open it seamlessly, tap the 'Tools' menu, and select 'Print' to print your document without errors.
Frequently Asked Questions
Why are my newly created PDFs not showing up on my other Apple devices?
This happens when the cloud synchronization process stalls on the device where the file was created. Removing and reconnecting your OneDrive account in the app's location settings typically forces the app to sync the missing files.
Can lack of cloud storage prevent my PDFs from printing?
No. While insufficient storage will prevent you from saving or syncing new files to OneDrive, local printing issues are usually related to app bugs, printer connectivity, or OS version incompatibilities.
Does updating iPadOS often break mobile app functionalities like printing?
Yes, major OS updates can alter system permissions, background processes, or network protocols. Always ensure that your third-party apps, like your PDF reader, are also updated to the latest version to maintain compatibility with the new OS.
