How to Change a Recipient After Sending an Adobe Sign Agreement
Question details
The user needs to correct the email address of a recipient after an Adobe Sign agreement has already been sent.
- Product
- Adobe Acrobat Pro / Adobe Sign
- Device & OS
- not provided
- Scenario
- An agreement was dispatched to an incorrect email address, and the sender needs to redirect it to the correct person.
- Observed behavior
- The recipient management option is missing or cannot be found within the Acrobat Pro desktop application.
Ensure you have access to a web browser and your Adobe Creative Cloud login credentials, as advanced recipient management is primarily handled through the Acrobat Online web portal rather than the desktop app.
Change the Recipient via Acrobat Online
Use the web-based Adobe Sign recipient management panel to update the email address of an agreement you have already sent.
Because some administrative features are restricted in the desktop application, you will need to log into the web version of Acrobat to modify recipient details retroactively.
Log into Adobe Creative Cloud from your web browser and launch Acrobat Online.
Navigate to your sent documents or agreements list and click on the specific agreement that was sent to the wrong email address.
If you cannot see the recipient management panel, click on your account Settings, enable the 'Use classic Adobe Sign manage' option, and then reopen the agreement.
Use the recipient management panel to edit the recipient's details and input the correct email address.
Cancel the Original Agreement and Resend
If the agreement cannot be modified or if someone has already interacted with it, cancel the original request and create a new one.
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Frequently Asked Questions
Why can't I find the recipient management option in the Acrobat Pro desktop app?
Certain advanced Adobe Sign management features are restricted to the web portal. You need to log into Acrobat Online via Creative Cloud to access the full recipient management panel.
Can I change the recipient email after the document has been partially signed?
In most cases, once the signing process has begun and another party has signed, you cannot retroactively change a subsequent recipient's email address. You will likely need to cancel the agreement and issue a new one.
What happens to the signature link sent to the incorrect email address?
If you successfully update the recipient before the document is accessed, or if you cancel the agreement entirely, the original link sent to the incorrect email will expire and can no longer be used.
How do I switch to the classic Adobe Sign manage view?
Go to your Adobe account Settings online, locate the preferences for e-signatures, and toggle on the option to 'Use classic Adobe Sign manage'. This will restore the legacy management interface.
