How to Change Default Adobe Acrobat Send & Track Message
Question details
The user wants to know if it is possible to customize the default email subject and message text when sharing documents via Adobe Acrobat Send & Track.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Sharing PDF documents through email using the automated Adobe Acrobat Send & Track feature.
- Observed behavior
- Acrobat uses a default, non-editable template for the email subject and message body, and currently does not provide a built-in setting to customize this default text.
Since Acrobat locks the default messaging template, verify if your team requires specific compliance wording or personalized greetings before relying entirely on the automated Send & Track email feature.
Manually Copy the Tracking Link to Your Email Client
Because the built-in Acrobat message cannot be changed, manually generating and copying the Send & Track link allows you to use your standard email client to fully customize the subject and message.
This workaround circumvents the software's limitation by completely bypassing the built-in email composer. You still retain full tracking capabilities, but gain total control over the email presentation.
Open your document in Adobe Acrobat, select the Send & Track tool, and choose to 'Create an anonymous link' or 'Create a personalized link' instead of using the direct email option.
Once Acrobat generates the URL for your tracked document, click the 'Copy Link' button to save it to your clipboard.
Open your preferred email client (such as Outlook, Gmail, or Apple Mail), compose a new message with your desired custom subject line and body text, paste the tracking link, and hit send.
Submit a Feature Request via the Adobe Feedback Forum
Officially request that Adobe adds a customization feature for the Send & Track email template in a future update.
Easily Share PDFs via Custom Emails with WPS Office
If rigid default email templates are hindering your workflow, WPS Office offers a highly flexible alternative. With seamless email client integration, WPS Office lets you attach PDFs to your preferred email app in one click, granting you complete freedom to write custom subjects and messages.
- 1. Open Your PDF: Launch WPS Office and open the PDF document you wish to share.
- 2. Click on Share: Locate and click the 'Share' button situated in the top-right corner of the application interface.
- 3. Select Email Attachment: Choose the 'Email' option. WPS Office will instantly launch your computer's default email client with the PDF attached.
- 4. Customize and Send: Type your personalized email subject line and custom message body, add the recipient's address, and send the email.
Frequently Asked Questions
Where can I find the Adobe Acrobat Send & Track settings?
You can locate tracking and sharing preferences by navigating to Edit > Preferences (Windows) or Acrobat > Preferences (Mac), and selecting the 'Tracker' or 'Email Accounts' categories. However, these menus do not contain options to alter the default outgoing message text.
Can I use a third-party email template with Acrobat?
Acrobat's built-in sender does not support third-party templates. To use a template, you must generate a tracking link inside Acrobat and manually paste it into a pre-saved template within your own email client, like Microsoft Outlook or Gmail.
Does Acrobat Send & Track still notify me if I use my own email app?
Yes. As long as you generate the tracking link through the Send & Track interface and copy it into your own email, Adobe Document Cloud will still register clicks and notify you when the recipient accesses the file.
Will Adobe ever allow customization of this message?
Adobe updates its software regularly based on community demands. Submitting your feedback on the official Acrobat forum increases the likelihood that Adobe's development team will prioritize this feature in upcoming patches or new versions.
