How to Change the Issued By Name on an Adobe Acrobat Digital ID
Question details
The user wants to update the name displayed in the 'Issued By' field of their Adobe Acrobat Digital ID after changing their account details.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Updating digital signature credentials after a name or account change in Acrobat or DocuSign.
- Observed behavior
- The Digital ID continues to display the old name in the 'Issued By' field despite the account update.
Note that while you can easily update the 'friendly display name' of your Digital ID, the actual underlying certificate issuer name cannot be modified once generated. If the issuer must change completely, you will need to create a new digital certificate.
Update the Digital ID Friendly Name in Acrobat Preferences
Modify the display name of your existing Digital ID via Acrobat's Signature Preferences without altering the underlying cryptographic certificate.
This method allows you to change how your name appears locally when managing certificates. Keep in mind that this only updates the 'friendly name' and not the permanent cryptographic issuer data.
Launch Adobe Acrobat, click on the 'Edit' menu at the top left of the screen, and select 'Preferences' from the dropdown list.
In the Preferences window, look at the categories on the left pane and select 'Signatures'.
Find the 'Identities & Trusted Certificates' section on the right side and click the 'More...' button beside it.
In the new window, expand the 'Digital IDs' folder on the left. Select the relevant ID you want to change, click the pencil icon at the top, choose 'Personalize', and type in your updated friendly name.
Use WPS Office to Create and Manage PDF Signatures
If you are looking for a simpler and highly efficient way to manage your PDF signatures and digital certificates, WPS Office provides an intuitive, built-in PDF reader and editor. You can easily sign documents, create new digital IDs, and protect your files in just a few clicks.
- 1. Open your PDF in WPS Office: Launch WPS Office and open the PDF document you need to sign or manage.
- 2. Go to the Protect tab: Click on the 'Protect' tab located on the top ribbon to access all security and signature features.
- 3. Click on Sign Document: Select 'Sign Document' or 'Digital Signature' from the toolbar to manage your existing signatures.
- 4. Create a New Signature: Follow the on-screen prompts to create a new signature with your updated name and details, then apply it securely to the document.
Frequently Asked Questions
Can I change the actual certificate issuer name on an existing Digital ID?
No, the certificate issuer name is permanently tied to the Digital ID when it is initially created. If you need to change the issuer name for compliance or accuracy, you must delete the old Digital ID and create a new one.
Why does my old name still appear after updating my DocuSign or Acrobat account?
Account profile name changes do not automatically sync to or update existing local Digital IDs or cryptographic certificates. You must manually update the friendly name in Acrobat's signature preferences or generate a completely new certificate.
How do I delete an old Digital ID in Adobe Acrobat?
Go to Edit > Preferences > Signatures, click More under 'Identities & Trusted Certificates', select Digital IDs, choose the ID you want to remove, and click the Remove ID button.
Does changing the friendly name invalidate my previous digital signatures?
No, updating the friendly display name in your local preferences does not invalidate signatures you have already placed on documents, as the cryptographic keys used for validation remain unchanged.
