How to Disable Adobe Acrobat Cloud Sync via iOS MDM
Question details
Administrators need a managed configuration key to prevent Adobe Acrobat Reader and Adobe Scan from syncing cloud data to iPads in an AirWatch MDM environment to avoid storage depletion.
- Product
- Adobe Acrobat Reader and Adobe Scan
- Device & OS
- iOS
- Scenario
- Managing enterprise iPad deployments via AirWatch MDM and Apple DEP with limited device storage capacity.
- Observed behavior
- The deployed Adobe apps automatically synchronize user data from the cloud, unnecessarily consuming local storage space on enterprise iPads.
Verify the exact versions of Adobe Acrobat Reader and Adobe Scan deployed on your iPads, as supported managed configuration keys depend on the specific app version.
Configure Managed App Settings via Adobe ETK
Identify and deploy the exact AppConfig dictionary keys provided by Adobe to disable cloud features for your specific iOS app version.
Adobe updates its mobile applications frequently, which can occasionally change or deprecate supported Mobile Device Management (MDM) configuration dictionaries. To reliably disable cloud synchronization and conserve storage, you must reference Adobe's official documentation for your specific deployment.
Open your AirWatch console and navigate to your deployed applications to verify the exact build numbers of Acrobat Reader and Adobe Scan assigned to your users.
Visit the Adobe Enterprise Toolkit (ETK) for Mobile online and review the 'Managed App Configuration' dictionary keys for iOS. Locate the specific key-value pairs responsible for disabling Document Cloud services or offline synchronization.
In AirWatch, go to the App Assignment settings for Adobe Acrobat, enable 'Application Configuration', and input the designated key-value pair to disable cloud syncing across all targeted iPads.
A Lightweight Office Alternative for iPad Deployments
Struggling with storage limits due to heavy PDF and document apps? WPS Office is a lightweight, all-in-one suite that perfectly handles PDFs, Word documents, and spreadsheets without aggressively consuming local storage, making it ideal for managed enterprise iPads.
- 1. Deploy via MDM: Add WPS Office to your AirWatch or preferred MDM app catalog and assign it to your targeted device groups.
- 2. Manage Storage Efficiently: Allow users to open, view, and edit local PDF and Office files without the overhead of forced background cloud synchronization.
Frequently Asked Questions
Why is Adobe Acrobat consuming so much storage on enterprise iPads?
By default, applications like Adobe Acrobat and Adobe Scan may automatically synchronize files from Adobe Document Cloud to the local device for offline access. Over time, this cached user data accumulates and takes up significant storage space on devices with limited capacity.
Where can I find the official AppConfig keys for Adobe Reader on iOS?
Official MDM configuration keys and AppConfig dictionaries are published in the Adobe Enterprise Toolkit (ETK) for Acrobat Reader Mobile. IT administrators should reference the iOS-specific deployment guides for the most current keys.
Does disabling cloud sync prevent users from opening local PDF files?
No. Disabling cloud synchronization only prevents the app from automatically downloading and syncing files from Adobe's cloud servers. Users can still seamlessly open, view, and edit PDF files that are stored locally on their iPads.
