How to Fix Acrobat Printing, Closing, and Zoom Errors on macOS
Question details
The user is experiencing crashes and malfunction errors when attempting to print, zoom, or close PDF files using Adobe Acrobat Reader on a Mac.
- Product
- Adobe Acrobat Reader
- Device & OS
- macOS High Sierra
- Scenario
- Viewing, navigating, and printing PDF forms and documents on macOS.
- Observed behavior
- Acrobat Reader displays errors or malfunctions when the user tries to print forms, zoom into document pages, or close the application.
Ensure that your macOS High Sierra system has all available OS updates installed and save any open work in other applications before troubleshooting Acrobat Reader.
Verify PDF Integrity and Update Acrobat
Check if the issue is file-specific and ensure your Adobe Acrobat Reader is up to date.
Many printing and zooming issues are caused by outdated software or specific corrupted PDF files. Isolating the problem to the application or the file is the best first step.
Try opening several different PDF documents to see if the printing or zoom errors happen on all files or just one specific form.
Open Acrobat Reader, click on 'Acrobat Reader' in the top macOS menu bar, and select 'About Acrobat Reader' to find your current version.
Go to the 'Help' menu at the top of the screen, click 'Check for Updates', and install any pending updates available for your macOS version.
Launch the application and ensure you have scrolled through and accepted the End User License Agreement if an acceptance prompt appears on the screen.
Reinstall Adobe Acrobat Reader
If updating does not resolve the persistent errors, completely reinstalling the application can fix corrupted program files.
Use WPS PDF to Print and View Documents on Mac
If Acrobat continues to crash on macOS, WPS Office provides a fast, stable, and feature-rich PDF reader for Mac. You can seamlessly open, zoom, edit, and print your PDF forms without encountering freezing errors.
- 1. Install WPS Office: Download and install WPS Office for Mac from the official website.
- 2. Open the PDF: Launch WPS PDF or right-click your PDF file in Finder, select 'Open with', and choose WPS Office.
- 3. Adjust Zoom: Use the intuitive zoom slider located at the bottom right of the window to smoothly adjust the document view without freezing.
- 4. Print the document: Click 'File' > 'Print' (or press Cmd+P) to access the print dialogue and securely print your PDF forms.
Frequently Asked Questions
Why does Acrobat Reader only print half of my PDF form?
This usually happens due to page scaling settings or printer driver incompatibilities on macOS. Try changing the print settings to 'Fit to Page' or select 'Print as Image' within the Advanced print settings menu.
Can corrupted PDF files cause Acrobat to freeze when closing?
Yes, a corrupted or improperly formatted PDF file can cause the application to hang when zooming, saving, or exiting. Testing with a known good PDF can help determine if the file itself is the culprit.
Is Adobe Acrobat Reader fully supported on macOS High Sierra?
Older versions of macOS like High Sierra may not support the absolute latest versions of Acrobat. You may need to download a legacy version of Acrobat Reader that maintains compatibility with your specific macOS release.
How do I fix laggy zoom errors in PDF documents?
Zoom errors and lag can be tied to graphics rendering. Go to Acrobat's Preferences > Page Display, and try disabling 'Use 2D graphics acceleration' to see if smooth zooming is restored.
