How to Fix Acrobat Pro 2017 Crashes with Fujitsu Scanners
Question details
The user needs to resolve an application crash that occurs when scanning or processing documents.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- Windows 10
- Scenario
- Using a Fujitsu scanner to scan documents, or performing OCR and optimization on scanned files.
- Observed behavior
- Acrobat Pro 2017 crashes unexpectedly during the scanning, OCR, or optimization process.
Ensure your Windows 10 account has administrator privileges to modify registry keys, and verify that your Fujitsu scanner is properly connected and turned on.
Apply the FeatureState Registry Fix
Modify the Windows Registry to bypass the conflicting state causing Acrobat to crash during scanning.
This workaround manually adds a specific registry value that alters how Adobe Acrobat interacts with the scanner's driver environment on 64-bit Windows.
Press the Windows key + R to open the Run dialog, type 'regedit', and press Enter.
Go to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC
Right-click the 'DC' folder, select 'New', choose 'Key', and name it 'FeatureState'.
Right-click the newly created 'FeatureState' key, select 'New', and create a 'DWORD (32-bit) Value' named '4228380'. Double-click it, set its Value data to '1', click OK, and relaunch Acrobat.
Update Acrobat Software and Scanner Drivers
Ensure you are running the latest software versions to eliminate known software bugs and hardware compatibility issues.
Generate Crash Logs using Procdump
If the issue persists, capture memory dumps to send to Adobe Support for deep technical analysis.
Scan and OCR Documents Flawlessly with WPS Office
If Acrobat continues to crash, use WPS Office's built-in PDF tools to directly scan your physical documents and perform highly accurate OCR without compatibility issues.
- 1. Launch WPS PDF: Open WPS Office and select the 'PDF' module from the main interface.
- 2. Scan Document: Click on the 'Create PDF' button and choose 'From Scanner'.
- 3. Select Device: Select your Fujitsu scanner from the device list and initiate the scan process.
- 4. Perform OCR: Once scanned, click the 'OCR' button in the toolbar to extract text or make the document editable seamlessly.
Frequently Asked Questions
Why does Acrobat Pro 2017 crash during OCR with my Fujitsu scanner?
Crashes during OCR are typically caused by memory allocation conflicts within the 64-bit Windows environment or outdated scanner drivers failing to communicate properly with the Adobe OCR processing engine.
What is the FeatureState registry key?
The FeatureState registry key is a configuration setting used by Adobe Acrobat to toggle specific feature behaviors on or off. Setting the value '4228380' to '1' alters how Acrobat handles scanning protocols, often bypassing the specific bug causing the crash.
What is a Procdump file and is it safe to share?
A Procdump file is a memory dump created by a Microsoft Sysinternals utility that captures the exact state of an application when it crashes. It is safe to share with official support channels, as it helps developers pinpoint the software fault, though it may contain fragments of the document you were processing.
Can I use my Fujitsu scanner with other PDF software?
Yes, Fujitsu scanners use standard TWAIN or ISIS drivers, making them highly compatible with most modern document processing software, including WPS Office, where you can scan and OCR without issues.
