Fix Adobe Acrobat DC Crashing When Scanning with Fujitsu Scanners
Question details
Adobe Acrobat DC intermittently crashes when attempting to scan documents using Fujitsu scanners, despite having up-to-date drivers.
- Product
- Adobe Acrobat DC, Fujitsu Scanners
- Device & OS
- Windows 10
- Scenario
- Scanning physical documents directly into PDF format using Acrobat DC and a Fujitsu fi-7160 or fi-7260 scanner.
- Observed behavior
- The Acrobat application crashes unexpectedly during the scanning process, interrupting workflow even when PaperStream ISIS drivers are current.
Ensure your Fujitsu scanner is securely connected to your computer and save any open documents in your PDF editor to prevent data loss during troubleshooting.
Scan Using Native Scanner Software and Convert to PDF
Bypass the application crash by utilizing the scanner's bundled software to capture the images, then import them into your PDF editor later.
Scanning directly into third-party PDF editors can sometimes trigger TWAIN or ISIS driver conflicts. Using the native software provided by your scanner manufacturer guarantees better hardware compatibility and stability.
Launch the software that came bundled with your Fujitsu scanner, such as PaperStream Capture or ScandAll PRO.
Perform your document scan within the native software and save the output files as high-quality TIFF images to a local folder on your computer.
Open your preferred PDF editor, navigate to the 'Create PDF from File' menu, and select the TIFF files you just saved to compile them into a single PDF document.
Once the images are converted to a PDF, use the built-in OCR feature in your PDF software to make the document text selectable and searchable.
Troubleshoot Software Conflicts and Update Drivers
Outdated drivers, pending operating system updates, or overly aggressive antivirus software can interfere with the scanning process.
Use WPS PDF as a Reliable Alternative for Scanning and Editing
If your current PDF software continues to crash during hardware operations, consider switching to WPS Office. It includes a robust, lightweight PDF tool that handles document creation, scanning, and OCR smoothly without consuming excessive system resources.
- 1. Download and Install WPS Office: Get the free WPS Office suite from the official website and install it on your Windows computer.
- 2. Open WPS PDF: Launch WPS Office and click on the 'PDF' tab to open the dedicated PDF editor.
- 3. Create PDF from Scanner or Image: Click on 'Create PDF', select 'From Scanner' to scan directly, or choose 'From File' to import your previously saved TIFF scans seamlessly.
Frequently Asked Questions
Why does my PDF editor crash only with specific scanners?
Crashes usually occur due to communication errors or memory faults between the PDF software's TWAIN/ISIS interface and the specific driver architecture of the scanner model. A slight mismatch in driver versions can cause the software to terminate unexpectedly.
What is the best format to save scans if my PDF software keeps crashing?
Saving your initial scans as high-resolution TIFF files using the scanner's native software is highly recommended. TIFF is a lossless format that preserves excellent document quality, making it ideal for later conversion to PDF and performing OCR.
Can I perform OCR on documents scanned outside of my PDF editor?
Yes. You can scan documents using your scanner's bundled capture software, save them as standard image files (like TIFF or PNG), and then open those images in your PDF editor to run the OCR text recognition tool.
