How to Fix Acrobat Scan Not Opening PNG Files
Question details
Users are unable to import or open PNG images in Acrobat Scan because the feature currently only supports JPG formats.
- Product
- Adobe Acrobat Scan
- Device & OS
- not provided
- Scenario
- Attempting to import a PNG image file into the scanning application to create a PDF document.
- Observed behavior
- The application fails to recognize or accept the PNG file, prompting the user to use JPG files instead.
Check your app store to ensure your scanning application is updated to the latest version, as developers frequently add support for new image formats in newer releases.
Convert the PNG File to JPG Format
Since Acrobat Scan natively accepts JPG files, converting your PNG image beforehand is the most reliable and immediate workaround.
This method ensures that your image can be successfully imported without waiting for future app updates. Most mobile devices have built-in tools to easily change image formats.
Use your phone's native photo gallery, a built-in photo editor, or a free online image converter tool.
Select the PNG image and use the 'Save as', 'Export', or 'Convert' function to save a copy as a .jpg or .jpeg file to your device's storage.
Launch Acrobat Scan, tap the image import icon, and select the newly saved JPG file to proceed with generating your PDF.
Submit a Feature Request for PNG Support
If converting formats disrupts your scanning workflow, requesting native PNG support helps the product team prioritize this feature in future updates.
Use WPS Office to Convert PNGs to PDF Easily
Skip the hassle of converting image formats manually. WPS Office features a robust Picture to PDF tool that natively supports PNG, JPG, and other image formats, allowing you to generate high-quality PDFs seamlessly.
- 1. Open WPS Office: Launch the WPS Office application on your smartphone or desktop computer.
- 2. Access the Picture to PDF tool: Navigate to the 'Tools' tab and select the 'Picture to PDF' or 'Image to PDF' option.
- 3. Select your PNG images: Browse your local storage or gallery and select one or multiple PNG files you wish to include in the document.
- 4. Export as a PDF document: Adjust the page layout and image order if necessary, then click or tap 'Export to PDF' to save your new file.
Frequently Asked Questions
Why does Acrobat Scan only accept JPG files?
Acrobat Scan was primarily optimized for handling standard photographs and scanned documents, which are typically saved as JPGs to balance high visual quality with smaller file sizes.
Is there a way to automate PNG to JPG conversion on a smartphone?
Yes. On iOS devices, you can use the built-in Shortcuts app to create a quick action that automatically converts selected PNGs to JPGs. On Android, various third-party gallery applications offer batch conversion features.
Can I combine multiple PNG images into a single PDF?
While Acrobat Scan requires JPGs, tools like WPS Office allow you to select multiple PNG images at once through the Picture to PDF feature, automatically combining them into a single, multi-page PDF document.
