How to Fix Adobe Acrobat Reader Crashing on Android (OnePlus 7 Pro)
Question details
The user is experiencing immediate crashes when attempting to open Adobe Acrobat Reader on a OnePlus 7 Pro running Android 10.
- Product
- Adobe Acrobat Reader
- Device & OS
- OnePlus 7 Pro, Android 10
- Scenario
- Attempting to open and use the Adobe Acrobat Reader mobile application on an Android smartphone.
- Observed behavior
- The application closes immediately upon launch, even after being updated to the latest version via the Google Play Store.
Before proceeding with the troubleshooting steps, ensure your phone has a stable internet connection to download potential updates, and remember your account login details in case you need to reinstall the application.
Clear App Cache and Reset Preferences
Clearing the app's cached data often resolves sudden crashes caused by corrupted temporary files.
Temporary files generated by the app can sometimes become corrupted during an OS update, leading to unexpected closures.
Go to the 'Settings' app on your OnePlus device.
Tap on 'Apps & notifications' and select 'See all apps' to view your installed applications.
Find and tap on 'Adobe Acrobat'. Select 'Storage & cache', then tap 'Clear Cache'.
Uninstall Android System WebView Updates
Conflicts with the Android System WebView component are a frequent cause of unexpected application crashes on Android.
Reinstall the App and Update Google Services
A fresh installation combined with updated Google Play Services ensures optimal compatibility with Android 10.
Open and Edit PDFs Smoothly with WPS Office
If your current PDF reader keeps crashing on Android, switch to WPS Office. It provides a highly stable, built-in PDF reader and editor that works seamlessly without unexpected closures.
- 1. Download WPS Office: Install WPS Office from the Google Play Store on your Android device.
- 2. Open your PDF: Launch WPS Office, tap on 'Files', and select the PDF document you want to view.
- 3. Read and Edit: Use the built-in PDF tools to read, annotate, or edit your document smoothly without crashes.
Frequently Asked Questions
Why does Adobe Acrobat close immediately on Android 10?
Immediate crashes often stem from compatibility issues with OS updates, corrupted app cache, or conflicts with core system components like Android System WebView.
Does rolling back to an older Android version fix app crashes?
Yes, rolling back to Android 9 can temporarily resolve app conflicts until the developer releases a patch for Android 10, though keeping your OS updated is generally recommended for security.
How do I clear the cache for my PDF app on a OnePlus device?
Go to Settings > Apps & notifications > See all apps, select your PDF application, tap on 'Storage & cache', and then tap the 'Clear Cache' button.
What is Android System WebView and why does it cause crashes?
Android System WebView is a pre-installed system component that allows apps to display web content. Buggy updates to this component can conflict with certain applications, causing them to crash upon launch.
