How to Fix Brother MFC Scanning Issues in Acrobat Pro on Windows 8
Question details
The user is unable to scan documents from a Brother MFC-7360N printer directly into a newer version of Adobe Acrobat Pro on Windows 8.
- Product
- Adobe Acrobat Pro, Brother MFC-7360N
- Device & OS
- Windows 8
- Scenario
- Attempting to create a PDF directly from a scanner after upgrading from Acrobat 9 to a newer Acrobat version.
- Observed behavior
- The direct scanning workflow fails or the scanner is not recognized by the newly installed Acrobat version.
Ensure your Brother MFC-7360N is properly connected to your Windows 8 computer via USB or network, and verify that the printer is powered on before adjusting driver settings.
Update Drivers and Select the Correct Scanner in Acrobat
Installing the latest scanner drivers ensures compatibility between your Brother MFC device and the newer version of Acrobat Pro.
Upgrading Adobe Acrobat often requires the latest TWAIN or WIA drivers from the scanner manufacturer to maintain the 'Create PDF from Scanner' functionality.
Visit the official Brother support website, search for the MFC-7360N, and download the latest Windows 8 scanner driver package.
Run the downloaded installer, follow the on-screen instructions to complete the setup, and restart your computer.
Launch Adobe Acrobat Pro, click on the 'File' menu, select 'Create', and then choose 'PDF from Scanner'.
Click on 'Scanner' options and ensure the correct Brother TWAIN or WIA driver is selected from the dropdown list, then proceed to scan.
Use Brother's Native Scanning Software as a Workaround
If Acrobat still does not support the direct scanner workflow, use the native Brother ControlCenter software to scan and then convert the file.
Manage and Edit PDF Files Easily with WPS Office
If you are dealing with complex PDF software setups or scanner compatibility issues, try WPS Office. It includes a lightweight, powerful PDF editor that allows you to easily view, edit, merge, and handle scanned documents without the usual headaches.
- 1. Install WPS Office: Download and install WPS Office for Windows.
- 2. Open your scanned PDF: Launch WPS PDF and click 'Open' to select the document you just scanned.
- 3. Edit or apply OCR: Navigate to the 'Edit' tab to modify the text or use the 'OCR' button to make scanned images searchable and editable.
Frequently Asked Questions
Why is my Brother scanner not recognized by Acrobat Pro on Windows 8?
This usually happens when the scanner's TWAIN or WIA drivers are outdated or incompatible with the newly upgraded version of Acrobat. Updating the drivers from the official Brother website usually resolves the recognition issue.
What is the difference between TWAIN and WIA drivers in Acrobat?
TWAIN drivers are provided by the manufacturer and typically offer more advanced, device-specific scanning options. WIA (Windows Image Acquisition) is a standard Microsoft driver that provides essential scanning capabilities and is often more universally compatible across Windows applications.
Can I edit the text of a document scanned directly with the Brother software?
By default, documents scanned directly into PDF or image formats are flat images. You will need to open the scanned file in a program equipped with OCR (Optical Character Recognition) technology, such as Acrobat Pro or WPS PDF, to convert the image into editable text.
